Field Service Management Podcasts
How to Lead 1600 BT Engineers & Deliver to Customers Nationwide
Episode 2
Field Service Management Podcasts
About this episode
Adam Neale, UK Field Engineering Director at BT, explains the challenges of presenting data-led actions to naysayers, gives tips on how best to manage a large team of engineers, and highlights the welcome advancements in tech from phone calls, PDAs, and spreadsheets to Service Management Software.
Increasing Customer Returns by Leveraging Data & Transparency at proAV
Episode 1
Field Service Management Podcasts
About this episode
Carl Hamilton, Field Service Engineering Manager at proAV Limited, shares his expert insight on manoeuvring in a reactive service management sector and gives advice on using AI and IoT to help increase customer returns. As well as opening the lid on the acronym, RTFM.