Field Service Management Podcasts
Leading ROW Field Operations at the Height of EV Infrastructure Growth
Field Service Management Podcasts
About this episode
Claire Ford shares her journey from the early days at EVBox - when the UK’s charging network was still in its infancy - to overseeing service operations across the UK and Germany at ABB E-mobility. She discusses how her experience building teams through COVID, managing exponential growth, and integrating systems like Salesforce and SAP shaped her leadership approach.
How to Lead 1600 BT Engineers & Deliver to Customers Nationwide
Field Service Management Podcasts
About this episode
Adam Neale, UK Field Engineering Director at BT, explains the challenges of presenting data-led actions to naysayers, gives tips on how best to manage a large team of engineers, and highlights the welcome advancements in tech from phone calls, PDAs, and spreadsheets to Service Management Software.
Increasing Customer Returns by Leveraging Data & Transparency at proAV
Field Service Management Podcasts
About this episode
Carl Hamilton, Field Service Engineering Manager at proAV Limited, shares his expert insight on manoeuvring in a reactive service management sector and gives advice on using AI and IoT to help increase customer returns. As well as opening the lid on the acronym, RTFM.