Shortlist Mobile Workforce Management Software

Easily find the UK’s best Mobile Workforce Management Software solutions to increase visibility, safety, and communication of deskless workers.

Mobile Workforce Management Software

Mobile Workforce Management Software provides field staff unique tools, from mobile apps and digital forms to route planning and real-time engineer tracking. Deskless workers use these tools to complete jobs safely and efficiently. This increases the chance of a first-time fix and reduces job re-visits. For supervisors and managers, MWM Software drives real-time visibility and communication of mobile and lone workers. It improves job scheduling and planning tasks, which increase cash flow by taking on more jobs. At its core, Mobile Workforce Management Software helps meet SLAs and achieve higher customer satisfaction rates.

3 Telltale Signs You Need Mobile Workforce Management Software

1. Failing to Meet SLAs

Service Level Agreements (SLAs) are put in place as assurance for the customer. They detail what customers can expect from their service provider and are important for building trust. For example, a company may promise a customer that a technician will be at the job one business day after a work order is raised.

If SLAs are not met, the company’s reputation and customers’ trust are damaged. This has an impact on future business and customer retention. Providers that offer and meet SLAs using mobile workforce management tools have an 18% higher customer retention rate.

2. Field Staff Not Hitting KPIs

Key Performance Indicators are similar to SLAs. They are goals set to be accomplished, like:

• First-time fix rates (FTFR)
• Customer satisfaction scores (CSAT)
• Completed jobs against invoiced jobs
• Jobs completed per engineer

KPIs indicate how productive and efficient your mobile workers are. An example KPI is achieving a CSAT score of 80% or having an FTFR above 75%. Companies with an FTFR of over 70% achieved customer retention rates of 86%. Those with a score of over 90% increased revenue margins by 30%.

3. An Increase In Poor Customer Feedback

A telltale sign of a poor mobile workforce is bad customer feedback. Dealing with customers is an integral part of any field service operation. Therefore, the customer experience needs to be good at the very least. Poor feedback can be a result of:

• Field staff arriving late to a job (45% of customers complain about engineers arriving 15, 30, or 60+ minutes late)
• Customers experiencing a no-show
• The final cost of a job is higher than expected/quoted
• The work is not completed to a high enough standard

How Much Does Mobile Workforce Management Software Cost?

Mobile Workforce Management Software costs between £12 per month per user to £1,500 per month. This is a ballpark figure and will vary depending on:

• The number of mobile workers working in the field
• The number of jobs per day assigned to field staff
• How many users will need access to the mobile system
• Additional feature requirements and integrations (like AI Dashcams and real-time GPS tracking)

To understand the costs of Mobile Workforce Management Software in greater detail, imagine three scenarios:

1. MWM Software For Small Business

Small field service businesses are typically moving away from using spreadsheets. They will have around 5 mobile workers and require features like pre-built templates for forms, calendar scheduling, and inventory management. IT and training limitations mean they need an easy-to-use solution with vendor support.

A mobile workforce management solution that matches these requirements is pro-Forms. They offer a monthly rolling contract including a free 21-day trial. For 5 mobile users, the cost will be £62.50 per month.

2. Mobile Workforce Management For Small and Medium Businesses (SMBs)

SMBs have either outgrown their basic workforce management solution or exceeded their spreadsheets capacity. They require a system that is capable of scaling as the business grows. On average, an SMB field service operation has 30 mobile workers.

An ideal solution would be a vendor like BigChange. They provide three payment options with a unique set of features. For 30 mobile users on, prices will start at £2,399 per month.

3. MWM For SMEs & Large Businesses

Large organisations are typically looking to move away from an existing system. Either they have outgrown the system or it doesn’t provide new features they require. On top of the core features, they’re looking for more advanced features to match scalability. That includes real-time route optimisation, gen-AI knowledge tools, and customer Chatbots.

An enterprise field service management vendor is Service Geeni. For an average of 100 employees, prices would start at £4,000 per month. On top of that is implementation fees and extra cost for office users.

Why Mobile Apps Are Key For Successful MWM

iOS and Android mobile apps have elevated the efficiency of mobile workforce management. Most notably, by accessing data via a mobile device anywhere at any time. Whether for small business services such as plumbing, landscaping, or pest control. Or for larger field operations such as utilities and energy.

Offline mobile access gives engineers instant access to job information. As opposed to contacting office staff or driving back to the warehouse to check inventory. Without offline access, first-time fix rates can suffer. This can lead to an average wait time of 14 days for customers.

Using mobile apps for mobile workforce management can impact key areas for both managers and lone workers, like:

Real-Time Updates

Coordination across teams and departments requires managerial reports and interfaces that let managers and directors make informed decisions with up-to-date information. By providing managers with mobile field service apps that give them access to real-time data, you’re empowering them to make better decisions and take corrective actions quickly. This minimises the impact of incidents and improves your organisation’s overall mobile workforce management performance.

Less Paperwork for Field Staff

It’s best to keep the field experts doing what they do best and away from pencil pushing downtime. Mobile workforce management apps help by automating many of the data entry tasks that need to be done in the field. This can free up time for technicians to focus on the job at hand and also help to keep your data organised and accurate. By automating data entry, you’re also reducing human error that can lead to lost or incorrect information.

Improved Job Performance

With the ability to track time spent on each task, technicians can more accurately bill for their services. In addition, many mobile field service apps include a library of standard procedures that technicians can use as a reference guide. Having quick access to this information can help reduce the time needed to complete a task and improve a worker’s FTFR. It also helps ensure that tasks are completed in the correct order and with the correct steps.

How Mobile Workforce Management Software Encourages Workforce Optimisation Strategies

Workforce optimisation (WFO) is exactly what it sounds like; optimising how service teams perform in the field. This is the outcome of taking a more data-led approach to job management.

Some workforce tasks can be optimised with manual fixes such as improving communication through mobile devices and shared spreadsheets (52% of field service providers still use manual methods).

However, more successful approaches to workforce optimisation are achieved with tools like Field Service Management Software and mobile workforce management systems. This digital integration enables FSOs to deploy WFO strategies such as:

• Data-led decision making
• Dynamic scheduling and dispatching
• Prioritising customer needs

Before software, technicians were assigned to a job via text message or phone call. But unreliable network signals (or black spots) meant most workers missed calls and jobs were cancelled. Next came PDAs, which, although provided more information and worked via a shared calendar, were also susceptible to unreliable signals. Now, almost 85% of service teams use mobile applications.

In a Comparesoft podcast, Adam Neale, former Field Engineering Director at BT, explained the importance of using software for mobile workforce management:
“Without [software tools], I think now we will probably be needing four or five times the amount of people, which means obviously your costs go up to the customers. And that means the end customer pays more.

If they’re implemented in the right way and you’ve got the right culture, the people trust in using the software.”