The Functions of a Facilities Manager, and Why Every Building Needs One
The role of a facilities manager incorporates a number of different functions, from strategic planning and maintenance to managing third-party suppliers and supporting staff. But, despite the overwhelming amount of tasks required to keep a built environment operational, the importance of a facilities manager is often overlooked. Whether this is because building owners are happy managing premises on their own, or they’re simply unaware of the benefits that an effective facilities manager can offer.
What Exactly Does a Facilities Manager Do?
The role of a facilities manager can vary depending on the facility and the business. However, there are typical building processes that managers are expected to be responsible for. These range from strategic planning and management of day-to-day operations, to security and building maintenance. As well as ensuring the health and safety of occupants.
Typically, facility professionals are expected to lead the management of various services such as:
- Scheduling and planning regular maintenance and building repairs
- Handling legal or contractual matters (with occupants and third-party suppliers)
- Providing occupants with the right equipment and amenities
- Being compliant with health and safety regulations
- Making sure occupants are happy and safe through space management
- Ensuring the premises is kept secure
One major role of a facilities manager is to ensure occupants are happy and getting the most from their built environment – after all, the main objective is to keep a facility in the best working order possible in order to generate revenue. This can be achieved through effective workspace management such as the design of office layouts, ensuring shared spaces are clean, and providing the right furniture or equipment.
Workspace management is so essential that in a 2019 workplace survey, 73% of responders said well-managed office spaces were the driving force that helped them perform better at work.
As head of a building’s entire operations, a facility manager will work across a range of disciplines. These can be broken down into two categories; hard and soft services. Knowing the difference between hard and soft facilities management tasks, and which processes fall into which category, is essential to help identify the roles expected of a facilities manager.
Why Is a Facility Manager So Important?
Without a facilities manager, most businesses would struggle to improve the efficiency of their properties. That includes the running of day-to-day operations, maintaining buildings, and retaining a productive workforce.
A facility manager will work on a strategic level across a range of services. That includes coordinating the demand and supply of facilities services. As well as handling matters relating to your property such as taking responsibility for on-site visitors and overseeing the health and safety of occupants.
In 2019, HSE reported that 1.4 million people were struggling with ill-health as a result of workplace-related incidents due to a building’s poor health and safety measures. In the same year, 4.7 million working days were also lost due to workplace injuries.
Without the right person at the helm, issues and emergencies within the premises can lead to negative outcomes. This will not only impact the company as a whole, but also the occupants, the assets held, and the security of third-party visitors.
How to Find the Perfect Facilities Manager
Facility managers take lead on managing a business’s property and buildings. They are responsible for a number of different services, including managing team members such as technicians and project managers. To perform well, they need to show a mix of experience, skill, knowledge and proactiveness.
When searching for the right person to handle the day-to-day operations of a building, keep in mind that the perfect facilities manager should have these four key qualities:
A good facilities manager should take a strategic approach for planning and management tasks. Through the contracts they arrange and KPI’s they set, facilities managers will deliver value to a business’s bottom line. While enhancing company culture, business reputation, and engagement with employees.
For staff to be productive, they need an appropriate space to work in. If there’s a problem with the building, someone has to fix it. It’s essential, then, that a facilities manager has great communication skills. To deliver results, they need to understand the problems that arise and factor these into their decision-making.
Having the right people-skills is something that Jurrian Hommes considers one of the most important skills. The owner of the LinkedIn group ‘Integrated Facility Management‘, claims:
“It’s not just about the ‘desk’ job and all the processes. It’s about what your guests (and employees) experience every day when passing through your department.”
Continuous improvement should be at the forefront of a facility manager’s mind. As should knowledge of the latest trends, too. This can come from creating innovative approaches. As well as reviewing existing arrangements or contracts to find better cost-effective solutions. They should also be comfortable implementing new processes or using technology to enhance systems.
Throughout their role, a facilities manager will work with lots of data in the form of financial planning, legal and regulatory issues, contract terms, and building plans. They need to know how to manage this information and how to use it to improve operations. As well as how to protect and secure valuable third-party data.
Why Facilities Use Computer-Aided Tools
The use of computer-aided facilities management (CAFM) tools are essential for driving efficiency throughout a built environment. Take facilities management software for instance; a cloud-based tool enables facilities managers to store and manage data in one centralized system to help support them and their teams.
Using tools such as CAFM software enables users to plan strategically and manage resources in the most cost-effective manner. Key benefits of facilities management software include:
Increasing Workplace Efficiency
Storing and accessing real-time data allows facility managers to review how they can best use the building’s resources. This speeds up the move management process and reduces any potential interruption in the workplace. It also enables them to be more effective when delegating tasks to teams or third-party suppliers.
A CAFM tool will feature the tools necessary to improve overall asset management, which can help reduce expenses. This is most effective through accurate inventory management and planned procurement. As well as effective maintenance planning to prolong asset life cycles. Reviewing and planning space management can also help reduce operational costs. Eventually helping to prevent needless capital investment.
Improving Strategic Processes
Whether proactive, preventative, or reactive, CAFM tools support the use of multiple maintenance strategies. With proactive maintenance helping to reduce maintenance bills by up to 70%, it’s worth considering how facilities management software could improve overall ROI.
Providing Agility and Accessibility
A cloud-based or SaaS facilities management tool allows users to manage data from remote locations using mobile devices. When stakeholders need to access important data such as contact details, contract terms, or statistical analysis, a cloud-based solution provides agility while protecting data.