Facilities management is a function that encompasses multiple disciplines, tasks, and duties to ensure the functionality, availability, safety, and efficiency of a built environment. The process of facilities management includes:
- Space management and optimising floor layouts
- Energy management and tracking
- Equipment maintenance
- Real estate management
- Contractor management
- Occupancy and employee management
The objective of facilities management is to improve building efficiency and support core business growth. This duty is entrusted to a facility manager.
The role of a facility manager is to establish a safe and productive workplace for occupants. This is achieved by effectively managing a building’s hard and soft facility management services.
Hard facility management services are related to the physical aspect of a property. That includes tasks like structural and equipment maintenance.
Soft facility management services impact the working environment. Including processes such as space management, safety protocols, and cleaning services.