vx Maintain

Asset Management

• Import assets manually or using CSV files.
• Build a comprehensive asset register that includes:
  • Categories
  • Asset types
  • Manufacturing details
  • Serial numbers
  • Models
  • Tags
  • Images
  • Location data
  • Documents
  • Cost and purchase information
• Monitor assets using multiple attributes, including availability, operational status and financial details.
• Scan and identify assets using barcodes, QR codes and RFID technology.
• Connect assets with IoT remote monitoring systems.

Mobile App

• Available on iOS and Android devices.
• Quickly complete work orders in the field.
• Scan assets to see detailed asset information and a maintenance history.
• Access critical documentation, such as warranties and manuals.
• Log work start and work stop times.
• Allocate parts used to work orders. Add additional parts whilst on the go.
• Use customisable forms, including mandatory fields and form validation rules, to capture critical data in a consistent manner. 
• Attach documents, files and images to in-progress and completed work orders.
• Require digital signatures upon task or work order completion.

Maintenance Management

• Create a central repository containing all maintenance programmes that can be accessed from any device.
• Plan budgets, operations and maintenance at the enterprise and site level.
• Schedule maintenance tasks up to twelve months in advance.
• Categorise assets according to specific behaviours and requirements, historical data,  and inspection needs. 
• Use customisable, tiled dashboards to see the frequency of work orders, scheduled work and more.
• Schedule maintenance programmes according to dates, intervals or meter readings.
• Integrate with condition monitoring tools and create new work orders based on predefined thresholds, such as temperature.
• Create custom asset breakdown structures to meet common industry scenarios.
• Configure alerts for technicians and back-office teams, such as emails and text messages, that are based on work orders, progress and more.
• Use historical asset data to predict equipment performance, schedule maintenance programmes and inform repair-replace-retire decisions.

Work Order Management

• Use asset categorisations to identify an asset when raising a service ticket.
• Utilise asset troubleshooting guides to minimise the number of job requests raised.
• Create job requests by: 
  • Using the mobile application
  • Using the web-based dashboard
  • Using call centre screens
  • Searching or scanning an asset and raising it directly
• Use customisable fields to create efficient job request workflows.
• Configure automated processes that assign tasks to the most appropriate service provider. This can be based on specific assets, locations and categories.
• Use a duplication checker to reduce the number of work orders raised against a single issue. 
• Work order dashboards are configured to match a user’s role, location and contract.
• Create customisable, logic-driven forms that include mandatory, optional and free text fields.
• Create work orders that include:
  • Detailed instructions
  • Materials/parts required
  • Labour required
  • Images and attachments
  • Failure analyses
• In-field technicians can record additional information, log time spent and materials used, and add pre-inspection and post-completion pictures.
• Benchmark work order completion rates, satisfaction and other data points to better understand budgeted versus actual costs.
• Configure back-office approval processes for completed work orders.

Contractor Management

• Configure role-based permissions so contractors can only access the relevant information and functionality.
• Contractors can supply timestamps, billings, hourly rates and free text comments upon work order completion. This can be used to automate invoice generation.
• Determine mandatory assessments that must be completed prior to start of work, such as legal or health and safety documents.
• Monitor SLA compliance by tracking acceptance criteria, time-to-fix, prioritisation and more. Assess contractor performance using benchmarking, dashboards and reports.
• Use GPS and geofencing to monitor contractor movement on-site.
• Require customer review and sign-off prior to acknowledging work as complete.

Stock and Inventory Management

• Specify the parts required to complete a work order.
• Track stock at the regional, site and room level.
• Automate reorder and purchase order generation processes and select preferred vendors.
• Move stock in accordance with scheduled work.
• Configure which work orders require specific parts to manage stock availability.

Reporting and Analytics

• Utilise a library of 150+ standard reports or create customised reports that match specific workflows and requirements.
• Review work orders and assess specific criteria, such as completion rates, parts used and labour costs.
• Monitor stock and inventory levels, movements and costs.
• Create invoice sign-off processes and automated invoice flagging based on criteria such as cost or location.
• Create interactive dashboards to display key metrics/KPIs in real-time.
• Configure dashboards according to site, role or company and utilise colour-coding.
• Monitor reactive maintenance, preventative maintenance programmes, equipment condition and equipment uptime.
• Utilise asset lifecycle information to evaluate total cost of ownership.

Third-Party Integrations

• A robust and easily accessible API makes it easy to integrate with ERP, financial and other core systems.
• Readily available integrations for twenty-five leading ERP systems.