Support Desk Pro

Support Desk Pro Maintenance Jobs on Multiple Devices

Maintenance Management System with Service Management Capabilities

Most Suitable For: Organisations with 25 to 100 Maintenance Engineers

Customers: 100+

Pricing: From £40 per user per month

Deployment Options: On-premise and Web-Based

Industries: Healthcare, Manufacturing, Retail, Electronics… See All

Top Features:

  • Mobile CMMS
  • Planned and Preventative Management
  • Quote Management…See All

Testimonials: 2


PRODUCT SUMMARY

Support Desk Pro is a service management solution with powerful computerised maintenance management capabilities. It is available as both a desktop application and a mobile CMMS app. The product takes a service-centric approach to maintenance management.

Service Desk Pro is suited for companies who work with more than 10 maintenance engineers. It can be fully customised and personalised to your service and maintenance management workflows. It is most suitable for medium scale companies looking to streamline and improve their field service offerings.

The starting price point of this product is a monthly fee of £40 per user. It is payable monthly which is a cash flow and budget-friendly price plan.

The product is available as either a web-based or cloud-based system, and also as an on-premise product.


SUPPORT DESK PRO HIGHLIGHTS

  1. Create your single ‘go-to’ equipment management place for your office based workforce, field based technicians and external contractors.
  2. Field Service and Maintenance Management offered at an attractive price point of £40 per month per user.
  3. Drive clarity within your service management team.


PRODUCT FEATURES

PLANNED AND PREVENTATIVE MAINTENANCE SCHEDULING

Maintenance Jobs Scheduling in Calendar

  1. Plan and schedule jobs and work orders based on availability and competency.
  2. Plan condition-based, corrective and risk-based work orders.
  3. Live updates of the schedule making it easier to track progress.
  4. Outlook Integration ensures appointment visibility in calendar.
  5. Customisable views as per user level or department.
  6. Include health and safety checklist among your plans and work orders.

MAINTENANCE JOB TRACKING

  1. Map View of your engineers’ location
  2. Easily understand the travel route taken by your service and maintenance teams
  3. Easily know the progress of your jobs.

MOBILE CMMS APP

Support Desk Pro Mobile CMMS App

  1. Real Time updates on your Maintenance App.
  2. No internet access required to operate the App. Offline capabilities available.
  3. Easily take and store photos of pre-inspection and post-maintenance activities.
  4. Record field engineer’s expenses like travel, food, stay and other items.
  5. Approvals and signatures can be carried out with ease.

QUOTES FROM WORK ORDERS AND FAULT REPORTS

Quote Management

  1. Create quote layout templates for different work order scenarios.
  2. Quotes integrate with most UK based accounting systems.
  3. Work Orders, Quotes, Contracts, Parts Delivery, and Mobile Application are all integrated, which ensures data consistency.
  4. Automatically create jobs on accepted quotes.

MAINTENANCE CONTRACTS MANAGEMENT

  1. Record details of maintenance contract to drive visibility and clarity within your service and maintenance teams.
  2. Assign internal and external maintenance time spent to appropriate contracts.
  3. Compare planned vs actual maintenance costs.
  4. Allocate billed and unbilled time.


INDUSTRY FIT

  • Healthcare
  • Manufacturing
  • Retail
  • Electronics
  • Professional Services
  • Telecommunications

SUPPORT AND TRAINING

  • Support Team Members: 10
  • 24 x 7 Email Support
  • 9.00 AM to 5.00 PM Phone Support
  • 24 x 7 Web Support


IMPLEMENTATION

Avg Implementation Time: 2 – 4 weeks

Implementation Methodology: The product is implemented by Support Desk Pro. The implementation ensures that the system is configured to meet your requirements.


SIMILAR PRODUCTS

Check if Support Desk Pro matches your requirements