Infraspeak

Asset Management

• Create a detailed asset register that includes:
  • Basic information (e.g. IDs, descriptions)
  • Locations, sub-locations and location types
  • Categories and sub-categories
  • Financial information (e.g. purchase values, amortisation rates)
  • Images, documentation and document expiry dates
  • Asset health and performance information (e.g. IoT data, meter readings)
  • Maintenance information (e.g. associated work orders, schedules)
  • Historical asset data and activity
• Create assets rapidly using:
  • Asset templates from Infraspeak's own library
  • Asset templates from a user-created library

Job Requests

• Users are able to rapidly create job requests that include:
  • Request IDs
  • Request statuses
  • Request priorities
  • Requester information
  • Service or material requirements
  • Associations with other work orders or assets
  • Historical request activity
  • Images
• Job requests can be logged using:
  • The Infraspeak web platform
  • Any of Infraspeak's mobile apps
• Job requests can be approved, converted to work orders, and assigned both manually and automatically.

Work Order Management

• Create detailed work orders that include:
  • Descriptions
  • Locations
  • Work order areas and types
  • Work order priorities and statuses
  • Customers and contacts
  • Associated users and suppliers
  • Associated assets
• Use work orders as part of a standardised work order management process that includes:
  • Job request capture
  • Work order creation and approval
  • Work order assignment and scheduling
  • Work order monitoring and updating
  • Work order completion
  • Work order validation, confirmation and reporting
• Elements within the above process—such as work order approval and assignment—can be performed manually and configured to occur automatically.
• Users are able to update work orders by changing statuses and priorities, adding images, notes and documents, and logging parts used and expenses, all whilst mobile.
• Enable effective reporting using filters such as pause reasons—e.g. awaiting a part or approval—and a range of work order types.
• View work orders via a list view, a map view and a calendar view.
• Easily distribute quote requests, compare and manage responses, and transform quotes into purchases.
• Manage quotes for both materials and services from different suppliers.

Stock and Inventory Management

• Create a stock and inventory register that includes:
  • Maximum and minimum quantities
  • Reorder thresholds and alerts
  • Multiple sites, buildings, locations and bins
• Track, manage and report on the full range of stock and inventory movements, including usage/consumption within work orders and user assignments.
• Reserve items by linking specific stock and inventory assets to maintenance programmes and planned work orders.
• Automate ordering processes by using historical order data—such as prices and quantities—and creating a detailed supplier database.

Mobile Management

• Infraspeak's mobile app is available on Android and iOS devices and functions whilst a user is offline.
• Mobile users are able to perform a wide range of core operations using the app. These include:
  • Logging job requests
  • Monitoring work orders using a list or calendar view
  • Updating and completing work orders
  • Logging labour, parts usage and expenses
  • Accessing and uploading images and documents
  • Searching site and asset information
  • Viewing, generating and distributing reports
  • Managing stock and inventory
  • Completing audits, inspections and assessments
  • Communicating with other users using in-platform messaging
• Separate mobile apps are available for managers, contractors or engineers, and customers.
• Use Infraspeak's mobile app in combination with NFC tags to easily track and manage assets.

Compliance

• Infraspeak includes functions dedicated to enhancing multiple types of compliance, including:
  • Internal standards
  • SLA performance
  • Regulatory or legislative
• Set up compliance programmes by choosing:
  • Question lists
  • Question scores
  • A recurring schedule
• Compliance programmes can also be used to automatically generate work orders. E.g. create a new work order when a non-compliance is registered during an audit.
• Select questions lists from Infraspeak's library of tasks or build custom question lists and scoring schemes.
• Easily generate and distribute reports concerning:
  • Individual compliance programmes and audits
  • A specific subset of compliance programmes and audits (e.g. a certain type)
  • All compliance programmes and audits
• Apply mandatory pre- and/or post-work checklists to specific work orders or maintenance programmes to ensure compliance.
• Configure SLA criteria that include response, execution and resolution time.
• Specify different service level agreement criteria for different:
  • Customers
  • Sites, locations or buildings
  • Work order types
  • Work order priority
• Once SLA criteria are configured, associations to the relevant work orders are automatically built.
• Easily monitor SLA performance in real-time and report on the SLA performance of internal teams, contractors and customers.

Maintenance Programmes

• Infraspeak is compatible with reactive, preventative, planned and predictive maintenance programmes.
• Maintenance programmes are location-led—instead of asset-led—and automatically update to accommodate new, moved and retired assets.
• Maintenance work orders can be time-based, meter-based, or triggered via condition monitoring data.
• Build maintenance programmes composed of:
  • General information
  • Task templates
  • Task schedules
  • Required measurements (e.g. meter readings)
  • Associated documents and images
• General information associated with maintenance programmes can include:
  • Program IDs, names and descriptions
  • Program type (e.g. audits, servicing)
  • Program visibility (all users, only those with a specified skillset)
  • Associated clients and locations
  • Associated suppliers
  • Cost centres
• Task templates can be custom built or selected from a large library of tasks based on:
  • Industry best practices
  • Infraspeak's customer collaboration
• Task template categories cover:
  • Energy assets (e.g. solar panels)
  • HVAC assets (e.g. air condition units, chillers)
  • Lift assets (e.g. whole units, parts)
  • Kitchen assets (e.g. cookers, dishwashers)
  • Meter assets (e.g. electricity meters)
  • Leisure and entertainment assets (e.g. swimming pools)
• Choose from a range of existing task schedules—such as daily, weekly, bi-annual—or create custom schedules.
• Measurements included in maintenance programmes can be linked to specific tasks and include different measurement types. For example, a value range, a multiple choice and a text field.

Reporting and Analytics

• Rapidly generate and distribute a range of reports. These cover:
  • Sites, locations and buildings
  • Assets, stock and inventory
  • Job requests, work orders and maintenance plans
  • Users, contractors, teams and service providers
  • Quotes, invoices and sales
  • SLA performance, audits and compliance
• Reports can be generated for any combination of individual and grouped items or data points. For example:
  • A detailed breakdown of an individual work order
  • A summary of asset statuses within a specific building
  • All planned work orders across every site within the system
  • Historical SLA performance for a specific contract
• Create custom reports in an ad hoc manner by:
  • Searching, sorting and filtering system lists (e.g. an asset register or planned job list)
  • Interacting with and drilling down into dashboard widgets and data
• Save modified standard reports and custom reports for later re-use.
• Use dedicated settings to control user access to a report, as well as the fields it contains.
• Export generated reports as Excel files or PDFs, and share reports via email.
• Schedule the automatic generation and distribution of reports.
• Certain types of reports—such as individual work order reports—can include an electronically captured signature as further proof or requirement of validation.
• Customise pre-built dashboards using a range of widgets, such as charts, graphs and tables.
• Interact with and examine data contained within dashboards. Apply multiple filters to dashboard widgets in an ad hoc manner, and convert the dashboard view into a reusable report.

Third-Party Integrations

• Infraspeak can be integrated with a wide range of third-party systems, applications and tools, including:
  • Analytics: PowerBI, Sisense, BISYS
  • Property management: Mews, Cloudbeds, Uplisting, Bookinglayer
  • ERP: Primavera, PHC
  • Spreadsheets: Google Sheets, Excel, Zoho Sheet
  • Accounting: FreshBooks, Quickbooks Online, Stripe, Paypal, Zoho Invoice
  • Sales and CRM: Salesforce, Hubspot, Zoho CRM, Insightly
  • Productivity: Google Calendar, Toggl, Google Contacts
  • Communication: Gmail, Outlook, Zoho Mail, Slack, Teams
  • File management: Google Drive, DropBox, OneDrive
  • Project and task management: Trello, Airtable, ClickUp, Todoist
  • Customer support: Zendesk, Intercom, Freshdesk
  • Notifications: Pushover, OneSignal, Pushbullet
  • Others: SurveyMonkey, Kisense, Caixa Economica Federal
• Infraspeak can integrate with a range of IoT sensors and condition monitoring systems, including:
  • Wattsense (mechanical and electrical equipment data)
  • Emitu (environmental monitoring, cold chain management)
  • DTWay (energy management, environmental monitoring)
  • VPS (energy management)
  • FQC (cold chain management)
• Bespoke software and hardware integrations are available via an API and upon request.