FaultFixers

CMMS Software

A simple, scalable CMMS that replaces paper and spreadsheet-based processes

Software Type: CMMS and CAFM Software

Testimonials & Reviews Used by 400+ organisations

Key Features: Maintenance Management, Job Request and Work Order Management, Mobile Management +4 Other Features

Most Suitable For: Small to medium-sized organisations looking for a streamlined, SMB-focused CMMS solution

Pricing From: From £99 per month

Training: Remote

Implementation: 7 days to 4 weeks

Software Deployment: Cloud-based, app-based

Dashboard

View All Product Features & Images

Scheduler Daily View

PPM Task List

Mobile - Job Request Progress

Key Product Features

Maintenance Management
Job Request and Work Order Management
Mobile Management
Assessments, Audits, Checklists and Inspections
Asset Management
Reporting and Analytics
Third-Party Integrations

Trusted by the world's largest enterprises

Best suited for small to medium-sized businesses in healthcare and education seeking to replace paper-based processes with a user-friendly digital maintenance solution

Detailed Key Product Features

Maintenance Management

FaultFixers is compatible with:
- Reactive maintenance
- Planned maintenance
- Preventative maintenance
Easily create recurring maintenance regimes that include:
- Task descriptions
- Task locations
- Task priorities
- Estimated task durations
- Customisable assignment settings
- Customisable notification and alert settings

Job Request and Work Order Management

Log job requests rapidly:
- Using one of the FaultFixers mobile apps
- Using the web-based client
- Using a dedicated URL/portal
Request portal design can be changed to match organisation or customer branding.
Job requests can include:
- Titles and descriptions
- Estimated request priorities
- Annotated photos and videos
- References to specific locations and assets
- Configurable request routing
- Customisable notification settings
- Ideal appointment times and access approval
View job requests and work orders in a searchable, filterable list view. Parameters for searching and filtering include ticket date, location, status, category and assignee.
Create detailed work orders that include:
- Statuses and priorities
- Locations
- Categories
- Due dates and durations
- Assigned engineers or contractors
- Associated electronic forms
- Associated assets
- Photos and videos
- Attached documentation and files
- Mandatory pre- and post-work
- A log of historical activity
Use a dedicated scheduling tool to plan work orders based on:
- Engineer/contractor location
- Engineer/contractor availability
- Engineer/contractor skills/trades
View work orders in both a searchable, filterable list view and a searchable, filterable calendar view.
Choose between a daily, weekly and monthly calendar view.
Work orders can be duplicated, shared via email and downloaded as PDFs.
Update work orders by adding:
- Public and private comments
- Labour timings
- Expenses
- Invoices

Mobile Management

FaultFixers is available via two mobile applications:
- A dedicated requester app (FaultFixers for Reporters)
- An app for back-office and in-field team members (FaultFixers for Teams)
Both FaultFixers apps are available on iOS and Android devices.
Using the requester app, users are able to:
- Log job requests that include descriptions, categories and annotated photos/videos
- Monitor and receive notifications regarding the progress of job requests
- Add comments to job requests
- View active tickets at permitted locations
Using the Teams app, users are able to perform the majority of functions available to web users, including:
- Completing assessments, audits, inspections and checklists
- Raising, monitoring and resolving job requests
- Updating and completing work orders
- Adding comments to job requests and work orders
- Logging materials, timings, waste and expenses
- Adding photos and documents to job requests and work orders
Users are also able to participate in direct messages, as well as group chats linked to specific assets, locations or projects.

Assessments, Audits, Checklists and Inspections

Create electronic forms with multiple elements, such as:
- Dropdown lists
- Text answers
- Date and times
- Checkboxes
- Photos and videos
- Help text
- Signatures
Associate forms with specific maintenance tasks and locations/buildings.
Forms can be:
- Created for single use
- Saved as templates for re-use and ongoing adaptation
- Embedded within work orders and maintenance tasks
Easily view the results of completed forms.

Asset Management

Asset records are created dynamically as a part of:
- Reactive, planned and preventative maintenance activity
- Assessments, checklists, inspections and audits
Create asset records that include a range of information, such as:
- Core asset information (e.g. cost, manufacturer, model, serial number)
- Maintenance information (e.g. status, service dates, historical tasks)
- Lifecycle information (e.g. purchase date, warranty expiration, useful life)
Create asset hierarchies by assigning assets to:
- Locations
- Buildings
- Customers
- Users
Track assets by creating and using an unlimited number of QR codes.
QR codes can be used to easily access information concerning:
- Specific assets
- Specific locations
- Specific buildings
Control data visibility and product functionality access using a range of permission settings.

Reporting and Analytics

Use pre-built dashboards to manage key metrics, such as:
- Work order statuses
- Work order volumes
- Response times
- Fix rates
- Job request and work order category breakdowns
FaultFixer's dashboards include a range of interactive charts, graphs, metrics and tables.

Third-Party Integrations

Bespoke integrations are available upon request.

FaultFixers's Suitability

FaultFixers features are validated by Mintenance Expert and by using AI (Natural Language Processing)

Top Industries Using Faultfixers

Faultfixers’ suitability by Maintenance Users

FaultFixers's Pricing

From £99 per month

FaultFixers Compared with Alternatives

	Workmate by Cayman	Zoidii	Asset Insight Manager
Software Type Software type describes the core functionality of the software. This information is human and algorithmically verified.	CMMS Software	EAM Software	EAM Software
Software Deployment Software deployment informs you about where the data repository and the software application is installed. Most popular deployment method is cloud-based software.	Cloud-based, web-based, on-premise	Cloud-based, app-based	Cloud-based, on-premise
Used by Number of businesses using the software. This information is given by the software vendor.	500+ organisations	100+ organisations	10+ organisations
Most Suitable For Businesses that are most suitable to use the software product.	Organisations with 3+ maintenance engineers	Organisations looking for a CMMS that excels at fundamental workflows	Asset-intensive organisations looking to digitise operations and maximise asset uptime
Pricing Provided by the vendor. Human verified pricing information. Please note, the pricing information is to set your expectations. Please contact the vendor to get a detailed pricing information for your requirements.	From £1,490	From £32 per user, per month	From £200 per month
Implementation Average time taken to implement the software. Please note, the time taken by every company is different. Averages are good to get an idea, your implementation time may vary based on your processes and data.	4 weeks to 3 months	24 hours to 7 days	4 weeks to 3 months
Training Training formats that help you to improve your usage of the product.	Remote	In-person/on-site	In-person/on-site
Comparesoft Review This review is provided by Comparesoft's maintenance expert who has taken product demo from Asset Insight Manager. Demo to Comparesoft lasted about 2 hours and was given by the product team of Asset Insight Manager. We do not do Ads and artificial recommendations.	Cayman is one of the longest-standing CMMS products on the market. It provides entry-level feature capabilities at a low cost, enabling businesses to begin managing their operations more effectively. The system is robust and also supports on-premises deployment for organisations with specific infrastructure requirements. Reviewed Workmate in December 2020, September 2021, July 2022, January 2024. View Profile	Zoidii is a product designed to excel at the fundamentals of maintenance. It focuses on mastering a core set of features, such as its nested PPMs, rather than offering an extensive range of functionalities that many businesses rarely use. This makes it particularly well-suited for smaller businesses maintaining critical processes like production lines. Zoidii is quick to implement and comes with dedicated support from industry professionals with over 25 years of experience. Reviewed Zoidii in February 2023 and September 2024. View Profile	Asset Insight Manager is a solution designed for asset-intensive businesses looking to adopt condition monitoring. It helps improve preventative maintenance processes and stands out for its advanced root cause analysis capabilities, powered by machine learning algorithms. While such systems can often be complex to implement, the team at Asset Handling ensures a smooth and simplified onboarding experience. Many of their customers transition from paper-based or spreadsheet-based systems and typically manage extensive operations spanning multiple sites with large volumes of assets. Reviewed Asset Insight Manager in April 2023 and June 2024 View Profile

Comparesoft's Review

Josh Barrow Senior Platform Manager

FaultFixers is a robust maintenance management system designed to transition small and medium-sized businesses from traditional spreadsheets and paper-based processes to a streamlined digital platform. The solution comprises two intuitive applications: a free mobile reporting app that allows anyone to report faults by simply scanning a QR code, capturing a photo, and adding notes; and a maintenance team app that serves as the control center for managing, assigning, and planning all maintenance operations.

FaultFixers are particularly beneficial for industries such as healthcare, including care homes, and education. The platform's user-friendly design ensures that new customers can be operational within minutes, facilitating a swift transition to improved maintenance processes.

FaultFixers was reviewed in March 2021, February 2022, and May 2023

Best suited for small to medium-sized businesses in healthcare and education seeking to replace paper-based processes with a user-friendly digital maintenance solution

Overall Rating

4.7

Support and Implementation

4.8

Product Features

4.8

Ease of Use

4.9

Steve Brine

Hallmark Care Homes (Care Homes)

"The data side of it was very limited as everything was paper-based. The ability I have now with FaultFixers is I open it up first thing in the morning and I can see everything that has happened while I was away. It's been incredibly valuable as I can now offer advice to the team on how someone else fixed something in another building very quickly. With the data I have now, I honestly don't know how we were efficient without it."

James Stocker

St Magnus Hospital (Healthcare)

"We've been using FaultFixers for over a year now and it's done wonders for our operations.There are approx 150 Nursing Staff who can now report issues to me and my team with ease and before they become more serious issues."

Drew Schofield

Morris Care Nursing Homes (Care Homes)

"Our maintenance teams are finding the platform really easy to use and it's saving them time too. As a business, it means we get complete oversight of our Homes, ensuring we can plan work streams and identify potential issues before they become a problem."

Lloyd Ellis

Rosemary Park Nursing Home (Care Homes)

"We had a CQC inspection back in November 2018, and FaultFixers was directly beneficial to responding to the Inspection Team. It has led to us improving our performance rating in the 'Well Led' inspection area from 'Good' to 'Outstanding' which we're of course immensely proud of."

David McBride

Rainham Nursing Home (Care Homes)

"With 7 sites, it's helped us to operate more dynamically, and now if we need multiple facilities staff at one site on any given day, FaultFixers helps us to manage and organise this in a central way. It means we can respond to patients quicker and save costs on inefficiently running our sites."

Melina Panayi

Focused Living (Charities)

"I run the day-to-day repairs, so what I tend to do is come in first thing open up FaultFixers and have a look at all the jobs raised overnight. It's helped out so much. All the jobs raised out of hours or by our support workers can be done via the FaultFixers app with a picture. It comes into us and we have a clearer idea of what the issue is."

Dilpreet Shallon

Apt Living (Real Estate and Housing)

"No more outdated and incorrect spreadsheets, the customer reporting app allows me to receive accurate photos of issues, allowing me too easily distinguish between defects and customer maintenance issues."

Justin Watson

Bruce Grove (Education)

"The Head Teacher particularly likes that it gives us a clear overview of our estates, which has made our recent H&S inspection easy and pain-free."

Ben Sanders

Retail Organisation (Retail)

"It's changed the way our whole team works - before we had 5 painful spreadsheets, and now we can manage everything on-the-go."

Fey Sheikh

The Butterfly Patch Nurseries (Education)

"FaultFixers is used by 89 nursery staff, our 5 person maintenance team, and across our 9 sites - it's literally perfect for us. We've used the platform to show Ofsted how we manage our sites, compliance and ensure a safe environment for our children. It's directly helped us to improve performance and accountability."

Ian Pickles

Kings' School, Winchester (Education)

"Staff love the Reporter App as they can now report any issues when they see them, as opposed to previously having to send an email and I was lucky if it can with a picture and a clear description. It has prevented several major issues this year because of early identification, and I can assign them to the Caretaker with ease."

Jay Panesar

Paradigm Land (Real Estate and Housing)

"The team at FaultFixers have been excellent in helping us get set up with the Customer/Home Owner App across our portfolio. Our customers have specifically mentioned they like the use of the app, which is branding with our own logo and colour schemes - it's essentially our own app - and it means we're able to efficiently manage all our conversations with customers. I believe the use of modern and luxury technology applications has helped us to improve our client satisfaction so FaultFixers is now integral to our business."

Sophie Dayus

St. Martin's Property (Buildings and Facilities)

Favourite Review

"FaultFixers has been very easy to use and for our team members to get to grips with. From head office, we can easily assign repairs and works orders to individual contractors or teams, based on their current workload or geography, which helps us be smarter and more efficient. Because it's a digital solution, every bit of paperwork or handover documentation can all be stored within the platform and assigned to each property or customer, meaning everything is easily searchable. FaultFixers has made a significant improvement to our operations."