What Is the Expected ROI of Equipment Maintenance Software?
Equipment Maintenance Software is implemented to deliver on four key objectives:
- Reduce downtime and equipment failure
- Increase the reliability of ageing equipment and reduce churn
- Maximise an equipment’s optimal working condition and output
- Standardise operational safety for heavy equipment
To achieve these goals, it provides features such as workflow management, maintenance scheduling, work order management, inventory management, and reporting and analytics.
These features enable maintenance teams to deploy preventive, predictive, condition-based, and reactive maintenance strategies for equipment. With a comprehensive maintenance management plan, companies can see an ROI of up to 545% over 5 years.
But what does this mean in terms of overall potential savings?
Potential Average Yearly Savings With Equipment Maintenance Software
The cost of implementing Equipment Maintenance Software ranges between £1,200 and £5,500 a year (based on the requirements of up to 100 users and 500 monthly work orders). The average cost works out to be about £3,000 per annum.
You might wince at an upfront cost of £3,000, but factor in your current spend of maintaining equipment.
Consider the emergency breakdown costs (including labour fees and rush orders for parts), the cost of replacement parts, and the cost of replacing equipment entirely that is beyond repair.
As an example, take the replacement and repair costs of a Tracked Excavator – like the JCB 220X range:
- Replacing a Final Drive and Hydraulic Motor costs up to £5,000, including labour.
- Replacing rubber tracks can be as high as £4,000, with labour (undercarriage damage accounts for 20-50% of maintenance expenses)
- If the excavator is beyond repair and needs replacing, the average price of a used Tracked Excavator is around £70,000
In this example, the worst-case scenario is you incur all of these costs in one financial period. That’s an outgoing of almost £80,000 (before considering the impact of unplanned downtime).
Looking at the repair costs alone (minus the cost of replacing the equipment), the total is £9,000. If your fleet includes a total of three Tracked Excavators and you’re unfortunate to experience similar repair costs in the same year, that’s almost £27,000.
Regular, scheduled maintenance activities using Equipment Maintenance Software can significantly lower emergency and unplanned repair costs. Even if it’s by an average of 60%, that’s a yearly saving of £16,200.
| Year 1 | Year 3 | Year 5 |
---|
Avg. Savings on Repair Costs | £16,200 | £48,600 | £81,000 |
Avg. Equipment Maintenance Software Costs | £3,000 | £3,000 | £3,000 |
Total Avg. Savings | £13,200 | £45,600 | £78,000 |
Common Challenges Equipment Maintenance Software Will Solve
Those considering an equipment maintenance system typically fall into two categories:
- You manually plan and track equipment maintenance using pen-and-paper or spreadsheets
- You currently do not plan or track any of your equipment maintenance activities
Either way, a lack of regular, routine maintenance checks and inspections will result in a multitude of challenges. All of which you have likely experienced in the last 5 years.
Loss of Production Time Due to Unplanned Equipment Downtime
If you’ve experienced a significant loss of production due to unplanned downtime, you’re not alone. 82% of equipment-focused businesses encounter unplanned downtime at least once every three years.
Costs incurred due to unplanned equipment downtime include:
- Hourly production loss: Without the necessary equipment, projects are delayed and jobs are incomplete.
- Replacement parts: An unforeseen breakdown means you may not have the right spare parts on-site, resulting in spending on rush orders and higher shipping fees.
- Higher labour cost: Labour costs for trained technicians and mechanics are higher when required at short notice.
- Idle time: Paying staff wages and facility costs while waiting on equipment to be repaired, spare parts to arrive, or mechanics to arrive on site.
While once every three years might not seem like a lot, when analysing the data, those outages lasted on average four hours and cost up to $2 million. In the manufacturing industry, downtime can cost up to $260,000 every hour. On top of that, the probability of downtime costing businesses $1 million or less a year is over half (56%).
Excessive Spending on Emergency Breakdown and Repair Costs
Breakdowns are expected when working with heavy equipment due to the upkeep of so many moving parts. Common issues include:
- Hydraulic system failures such as leaks and hose failures
- Engine problems like overheating and stalling
- Electrical malfunctions due to faulty wiring, sensor failures, and dead batteries
- Fluid issues with hydraulic and cooling systems
- Lubrication running low or draining out causing friction and wear and tear
Higher Than Normal Equipment Wear and Tear
On average, heavy equipment runs between 1,000 to 2,000 hours per year, with an average lifespan of 10 to 15 years. During that time, wear and tear is expected due to the heavy use of equipment and harsh environmental conditions for some portable equipment.
There are ways to combat excessive wear and tear, like inspecting equipment for dust and debris after operation. Or using protective coatings on equipment when operating in corrosive environments.
The goal of Equipment Maintenance Software is to help prevent emergency breakdowns that can occur when equipment is not routinely inspected on a weekly, monthly, or yearly basis. In this scenario, routine inspections highlight potential problems that may otherwise have gone unnoticed, like cracks in undercarriages or glass protection panels.
Reoccurring Incidents Relating to Worker Health and Safety
Worker health and safety is of the utmost importance. Acts like the Health and Safety at Work Act 1974 and the Supply of Machinery (Safety) Regulations 2008 are put in place to ensure that.
Unfortunately, neglect in machinery upkeep and maintenance can impact this. One in three workplace deaths are caused by unsafe maintenance practices.
Regular maintenance, inspections, and checks of equipment go a long way to making sure workshop employees, on-site staff, and operators are safe in their working environment while equipment is running.
That includes measures like:
- Ensuring the brake performance of portable equipment is of a required standard, to allow the operator to be fully in control
- Minimising risk of equipment malfunction due to unforeseen wear and tear or damage such as undetected cracks
- Preventing equipment collapse under pressure due to its poor condition
2 Real-world Examples of Successful Equipment Maintenance Deployment
1. Increasing HVAC Life Expectancy With Equipment Maintenance
Studies by the US Department of Energy and the Building Owners and Managers Association analyse the comparison of maintenance approaches to HVAC equipment. The first is showing the difference in cost per horsepower (HP) per year (YR):
- Reactive maintenance (run to failure): $18/HP/YR
- Preventative maintenance (Time-Based): $13/HP/YR
- Preventative maintenance (Condition-Based): $9/HP/YR
The study then compared the expected life of a 20-ton air conditioner unit, with a 14-year life expectancy, that had been poorly maintained against one that had been well-maintained.
As shown below, the well-maintenance equipment (curve 2) reached its 14-year expectancy while maintaining high output. Whereas the poorly maintained equipment (curve 1) saw year-on-year performance drops and had a life expectancy of just 9 years.
Source: ramech
2. Saving Costs With AI-powered Equipment Maintenance
A leading global mining company deployed industrial Equipment Maintenance Software (uptake) to predict and prevent failures. These failures were causing significant unplanned downtime of equipment used for transporting iron ore from mining sites to the seaport.
This company had already collected huge amounts of historical data regarding Wheel Impact Load Detection (WILD), Wheel Condition Monitoring (WCM), Hot-Box Temperature Detection (HBD), and Bearing Acoustic Measurement (BAM). So they deployed the AI-powered equipment maintenance system for its advanced analytics capabilities.
By doing so, the system could prescribe recommended solutions based on predictive outcomes. They reduced downtime of unscheduled maintenance, on average, by 50%. Saving $34 million in maintenance costs over 5 years.
On-premise vs. Cloud Equipment Maintenance Software: Which Is Best?
There are two types of Equipment Maintenance Software; cloud-based and on-premise.
Cloud-based equipment maintenance products are referred to as software as a service (SaaS), whereby the data that your system collects electronically is stored on a vendor’s server and the product is accessed via a login page.
On-premise equipment maintenance products are stored and operated locally on company-owned servers.
When choosing between the two, the key factors impacting your purchasing decision are costs, deployment time, security, and scaling potential (a software’s ease of use, training, and accessibility are more product-based).
| Cloud-based | On-premise |
---|
USPs | - Quick and easy to set up
- Low/no upfront costs
- Automated data backups, system updates, bug fixes, and upgrades
- Access to training and a community of users
- More likely to fit your budget
| - In-house control over your data, security, and infrastructure
- Offline access
- Easy integration with your existing systems
- Customisable to your needs
|
Upfront costs | Low: Costs can be spread across monthly payments. Implementation and configuration fees may apply. | High: Obtaining a perpetual license, IT infrastructure, computing resources, and the space to store equipment. |
On-going costs | Low: Monthly payments to fit your budget. | High: Maintenance of IT infrastructure, costs to run and facilitate equipment, and hiring staff to maintain and update the system. |
Time to implement | Quick: Instant access to the product after purchasing it. | Long: Requires installation, configuring, testing, and deploying. |
Data security | Good: Regular system updates and security patches are automatically pushed during off-peak working hours. | Good: Less susceptible to cyber threats, but in-house patches and updates can take time and cost money. |
Scaling potential | Good: Move up a subscription tier offered by the vendor and increase monthly payments. | Okay: Although straight-forward it comes at a cost, requiring additional physical infrastructure and space. |
Find Equipment Maintenance Software That Matches Your Requirements
What Is the Average Cost of Equipment Maintenance Software?
The cost of Equipment Maintenance Software varies. It depends on factors like the number of maintenance personnel using it, the number of work orders and service requests created each month, the level of training and support required, and specific product features.
To get a detailed average cost, you need to be clear about what you need. In this example, let’s take a cloud-based Equipment Maintenance Software product that has monthly payment tiers for small, medium, and large businesses.
As extra costs are rare with SaaS products, the example below does not factor in fees for implementation, training, configuration, customisation, and storage.
| Small Teams (1-10 Users) | Medium Teams (10-50 Users) | Large Teams (50-100 Users) |
---|
Avg. Upfront Costs | £0 | £0 | £0 |
Avg. Monthly Cost | £95 | £450 | £2,400 |
Total Avg. Yearly Cost | £1,140 | £5,400 | £28,800 |
What Are the Key Features of Equipment Maintenance Software?
Features For Driving Equipment Reliability & Reducing Downtime
- Inventory Management: Important for allocating resources (spare parts or replacements) for corrective or preventive maintenance tasks.
- Equipment Maintenance Scheduling: Scheduling routine maintenance, services, and checks prompts a preventive approach to equipment maintenance. In the product dashboard, scheduled maintenance is shown in calendar format. This displays when work orders were raised and when maintenance is due.
- Maintenance Tracking: Equipment Management Software dashboards allow managers, supervisors, and technicians to see all in-progress maintenance activities and if they meet OEE targets.
- Work Order Management: The essence of scheduling preventive maintenance; work order management helps to create, prioritise, and assign work orders. Photos, manuals, checklists, and failure codes can also be attached to improve inspection and repair times.
Features For Prolonging Optimal Equipment Lifecycle
- Equipment Maintenance Planning (Preventive & Corrective): This is integral for scheduled equipment downtime affecting production lines. A preventive example would be if an oil refinery plans to service a heavy reactor, the entire plant needs to be shut down. Effective maintenance planning is required to allow operations to be back up and running as soon as possible.
- Equipment Data Analytics: Understanding equipment performance through real-time analytics (with predictive maintenance strategies) creates a foundation for addressing ageing equipment and prolonging lifecycles. This helps to understand ROI if a piece of equipment should be repaired, replaced, or scrapped. Maintenance to prolong equipment life costs just 2-3% of the amount needed to replace equipment per year.
- Creating Maintenance Workflows: Understanding what maintenance activities should be assigned and when depending on set thresholds and alerts.
- Mobile Access for Technicians: Mobile access to Equipment Maintenance Software dashboards brings a greater pace to equipment maintenance. It allows technicians to track work orders and access checklists and maintenance logs in the field.
Industries That Benefit From Using Equipment Maintenance Software
Equipment Maintenance Software is utilised primarily by organisations reliant on equipment uptime for overall business operations. For instance, although a maintenance system can benefit an e-commerce business in terms of managing computer and server maintenance, it would prominently impact a CNC machinery plant more.
Six key industries utilise equipment maintenance systems:
- Manufacturing: Plants and workshops require regular equipment maintenance to keep machinery operating at optimal performance and reduce unplanned downtime. A focus on equipment maintenance practices plays a role in achieving the gold standard for Overall Equipment Effectiveness (OEE).
- Construction: Heavy equipment maintenance is required on construction sites to ensure operational safety on-site. A preventive approach to heavy equipment maintenance encourages a prolonged equipment life cycle, which reduces the chance of unplanned downtime causing jobs to be delayed or cancelled.
- Agriculture: In peak farming season, equipment must be operational at the time of need. If equipment fails during a harvest, that harvest is delayed and possibly scrapped altogether. Regular farm equipment management programs prolong equipment lifespan too, enabling farmers to keep within strict budgets year-on-year.
- Oil and Gas: Oilfield equipment maintenance is crucial for identifying safety risks and preventing catastrophic failures. Preventive maintenance planning and non-destructive testing (NDT) methods are deployed to avoid corrosion, erosion, and wear-and-tear of ageing equipment.
- Food and Beverage: The upkeep of specialised equipment in the food and beverages industry includes freezers, coolers, and customised temperature-controlled vehicles. This is required to meet UK food and safety standards and avoid outcomes such as cross-contamination.
- Facilities Management: Although specific facilities management systems are available (like CAFM Software), facility managers choose to digitally handle equipment management tasks only, like building preventive maintenance planning for an HVAC unit to comply with energy efficiency targets.
4 Most Common Equipment Maintenance Strategies to Deploy
1. Preventive Equipment Maintenance
Preventive maintenance reduces the likelihood of unplanned downtime for equipment by routinely scheduling checks, services, and maintenance activities.
When it comes to maintenance management, a preventative approach is the most popular. 80% of maintenance leaders view preventive maintenance as a top priority compared to reactive and predictive plans.
Pros of Preventive Equipment Maintenance | Cons of Preventive Equipment Maintenance |
---|
- Reduce unplanned downtime
- Lower emergency breakdown repair costs
- Delivers a higher percentage of available equipment
- Has a lower turnover rate for replacing equipment
| - Could initiate high time, resources, and costs
- Risk of excessive maintenance
- Staff training required
|
2. Predictive Equipment Maintenance
Predictive maintenance programs utilise data collected from IoT sensors and condition-monitoring devices to analyse patterns in equipment performance and predict when failures will occur.
Predictive maintenance reduces maintenance costs by 25-30%, breakdowns by 70-75%, and downtime by 35-45%. 91% of manufacturers who deployed a predictive maintenance program saw a reduction in repair time.
Pros of Predictive Equipment Maintenance | Cons of Predictive Equipment Maintenance |
---|
- Reduce excessive maintenance activities
- Increase the life expectancy of equipment
- Minimise costs of labour and spare parts
- Provide accurate, real-time performance data analysis
| - Time-consuming maintenance planning
- Requires skilled staff (training or hiring)
- Advanced analytics hardware is expensive
|
3. Condition-Based Equipment Maintenance
Deploying condition-based monitoring techniques for equipment involves the real-time monitoring of operating conditions through advanced sensors. Once identified, a set trigger event occurs and notifies of the maintenance required.
CBM can be condensed into a 3-stop method:
- Sensors collect equipment data
- Equipment management tools analyse equipment data
- Maintenance teams make decisions based on equipment failure probabilities
Pros of Condition-Based Equipment Maintenance | Cons of Condition-Based Equipment Maintenance |
---|
- Fewer disruptions to operations as data is collected during running times
- Quick diagnostic analysis
- Reduced mean time between maintenance
- Planned downtime is planned more efficiently
| - Setting detailed trigger events can be time-consuming
- Professional technicians are required for fitting condition-monitoring sensors on equipment
- Expensive sensors are subject to damage in harsh environments
|
4. Corrective/Reactive Equipment Maintenance
A corrective, or reactive, approach to equipment management means only addressing an issue once it has happened. Although this approach can be time-consuming, expensive (it has a 40% higher cost expectancy than preventive maintenance), and result in unplanned downtime, it is unavoidable in certain scenarios.
Take a jammed printer for example. This is a situation that can not be planned for. So, instead, it becomes a reactive maintenance task as a work order is raised and prioritised to fix the printer.
Pros of Reactive Equipment Maintenance | Cons of Reactive Equipment Maintenance |
---|
- Low starting upfront costs
- No time-consuming maintenance planning required
- Less maintenance personnel needed
| - Increased chance of unplanned downtime
- Incurs high emergency repair costs
- No regular maintenance means shorter equipment life expectancy
|
Alternative Methods For Managing and Maintaining Heavy Equipment
There are other methods for focusing on equipment maintenance aside from implementing an equipment maintenance system. The top three methods of maintenance management are pen-and-paper (39%), spreadsheets (52%), and software (63%).
These alternative options are handy to keep in mind when factoring in budgets, requirements, and time:
- Excel Spreadsheets
- Paper-based systems
- Cloud-based maintenance management tools designed for SMBs with fewer capabilities
- Customised maintenance management packages for areas focused on heavy equipment, construction, agriculture, and more
- CMMS Software
- Computer-aided facilities management system
- Design for Reliability (DfR) practices
- Continuous Improvement (CI) programs
Frequently Asked Questions
How Much Does Equipment Maintenance Software Cost?
The average cost of cloud-based Equipment Maintenance Software is roughly £1000 per month. Depending on the number of users and work order/service requests required, that average yearly cost will vary:
- The average cost per annum for SMBs with 1-10 users is £1,140
- The average cost per annum for SMBs with 1-50 users is £5,400
- The average cost per annum for large businesses with 50-100+ users is £28,200
For on-premise solutions, the average price is different. On top of the cost of a perpetual license, you must also factor in the cost of:
- IT infrastructure required (servers, storage systems, routers, network wiring, etc.)
- Physical storage space needed to store your equipment
- Hiring an IT team for maintenance and upkeep
How Long Does It Take to Implement Equipment Maintenance Software?
The average implementation time of a cloud-based (SaaS) equipment maintenance system is 3-6 months. Whereas for an on-premise solution, the time scale ranges between 1-2 years.
For cloud-based solutions, implementation time is instant. This is because you’re essentially renting server space from a vendor that is already set up and ready to use. The only time-consuming factors to consider would be training employees to use the system (typically 1-3 months) and integration with existing systems.
For on-premise systems, implementation is only complete once the IT infrastructure is in place and all configuration processes are finalised. Once done, then time is spent on customisation and testing.
Is Equipment Maintenance Software Best Suited For Small Businesses or Enterprises?
The answer is both. Most Equipment Maintenance Software products are designed with business of all sizes in mind, providing pricing structures for small teams of 5 users to large teams of over 100 users.
For SMBs, an equipment maintenance system is designed to alleviate manual process such as using spreadsheets and give insight into data analytics.
For large businesses, it can address complex issues such as managing the maintenance of multiple equipment and fleets across a number of sites in different countries and provide everything needed to scale operations.
Is Equipment Maintenance Software Easy to Use?
The usability of an Equipment Maintenance Software product is entirely depend on factors such as vendor-led training, support offered, and familiarity.
For on-premise solutions, the system is entirely customised to the way you work. If it has been set up properly, there should be no usability issues.
For cloud-based solutions, these are vendor-designed platforms, which can take some time getting used to. This is why it’s important to factor in 1-3 months of user training for a new SaaS system.