Made in England, Simplisys is a proven IT Service and IT Inventory management tool available at a truly affordable price point. All the cloud data is hosted in the UK which means your data is always GDPR compliant. This also means Simplisys is not subject to US data ownership laws.
Key Product Strengths – Helpdesk, IT Service Management and Customer Service.
The key differentiating factors of Simplisys are;
- Simplisys is made in the UK.
- All the cloud data is hosted in the UK which means your data is always GDPR compliant. This also means Simplisys is not subject to US data ownership laws.
- At a starting price point of £20 per user per month, the product has comprehensive features and is easily configurable. Your service desk can be ready and functional within a week.
- In addition to ITSM and Help-Desk, Simplisys also offer products for streamling HR, Finance & Payroll as well as Customer Service Workflows.
- The product has gamification feature which means servicing customers can be fun.
Customisable Service Management Workflows: Create Service Workflows that are bespoke to your business and your service teams. You can create graphical view of your service.
Incident and Case Management: Modern and comprehensive incident manager helps you to record, track and report on incidents. Customers and/or users who are affected by the incidents are kept posted using real-time alerts.
Problem Management: Designed to offer resolution on the first call or touch point. The problem management feature is aligned with Incident and Case Management Feature. It offers comprehensible solutions to known problems and incidents.
Change Management: Built to produce successful changes, this module is designed to accelerate your service change processes – i.e. when you are looking to change how you record, resolve and report your incidents and problems.
Task Management: Without changing owner of an incident, tasks within an incident can be assigned to other users and/or third parties. If required, incident owners can be changed as well.
CMDB – Asset and services are incorporated as separate entities. This enables you to create links between assets and services. A full audit trail is generated so that the changes can be tracked.
Self-Service – Your customers can log incidents as well as edit incidents on-demand. Solutions are also suggested at the point of incident logging so that common incidents and problems are resolved without contacting the service desk team. Also within the self-service area, your customers can view reports of their incidents – elements like progress reports, completed incidents and performance reports.
Service Satisfaction Surveys – You can know your customer’s opinion on your service quality. Adhoc or mass surveys can be facilitated from standard service reports.
MI Reports – Measure and Drive your service levels with contemporary and modern reports which can be on your wallboard. Reports can be scheduled to send to key stakeholders to automate service performance management.
Integration Services: Out-of-the-box integration with Exchange, Office 365, SCCM, Web Mail, Active Directory, LDAP and other common third party tools.
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