Simplisys

Made in England, Simplisys is a proven IT Service and IT Inventory management tool available at a truly affordable price point. All the cloud data is hosted in the UK which means your data is always GDPR compliant. This also means Simplisys is not subject to US data ownership laws.

Company Overview

Number of Customers
200+
Office Location
15 Middle Bridge Business Park, Portishead, Bristol BS20 6PN
Established Since
2006

Key Product Strengths – Helpdesk, IT Service Management and Customer Service.

The key differentiating factors of Simplisys are;

  1. Simplisys is made in the UK.

  2. All the cloud data is hosted in the UK which means your data is always GDPR compliant. This also means Simplisys is not subject to US data ownership laws.

  3. At a starting price point of £20 per user per month, the product has comprehensive features and is easily configurable. Your service desk can be ready and functional within a week.

  4. In addition to ITSM and Help-Desk, Simplisys also offer products for streamling HR, Finance & Payroll as well as Customer Service Workflows. 

  5. The product has gamification feature which means servicing customers can be fun.

 

 

Product Features

Customisable Service Management Workflows: Create Service Workflows that are bespoke to your business and your service teams. You can create graphical view of your service.

Incident and Case Management: Modern and comprehensive incident manager helps you to record, track and report on incidents. Customers and/or users who are affected by the incidents are kept posted using real-time alerts.

Problem Management: Designed to offer resolution on the first call or touch point. The problem management feature is aligned with Incident and Case Management Feature. It offers comprehensible solutions to known problems and incidents.

Change Management: Built to produce successful changes, this module is designed to accelerate your service change processes – i.e. when you are looking to change how you record, resolve and report your incidents and problems.

Task Management: Without changing owner of an incident, tasks within an incident can be assigned to other users and/or third parties.  If required, incident owners can be changed as well.

CMDB – Asset and services are incorporated as separate entities. This enables you to create links between assets and services. A full audit trail is generated so that the changes can be tracked.

Self-Service – Your customers can log incidents as well as edit incidents on-demand. Solutions are also suggested at the point of incident logging so that common incidents and problems are resolved without contacting the service desk team. Also within the self-service area, your customers can view reports of their incidents – elements like progress reports, completed incidents and performance reports.

Service Satisfaction Surveys – You can know your customer’s opinion on your service quality. Adhoc or mass surveys can be facilitated from standard service reports.

MI Reports – Measure and Drive your service levels with contemporary and modern reports which can be on your wallboard. Reports can be scheduled to send to key stakeholders to automate service performance management.

Integration Services: Out-of-the-box integration with Exchange, Office 365, SCCM, Web Mail, Active Directory, LDAP and other common third party tools.

 

 

 

 

 

Key Capabilities

Manage Cloud Services and Applications
IT Service Management
Manage On-Premise IT Hardware and Software Assets

Detailed Capabilities

Relate incidents to users, location, projects, assets or any other bespoke entity
Release Management - Plan and Manage Software Updates
Project Management - Realtime view of project processes
Event Management - Alerts on Events, Easily convert events to incidents
Planned Maintenance - Schedule recurring maintenance tasks and create your own rules on assigning maintenance tasks
Easily create and assign SLA's to incidents
Configure Service Contract(s) by Customer or Customer Type(s)
Catalogue and Relate Services to Configuration Items
Auto and continuous discovery of assets
Take remote control of PC's to resolve incidents
Gamification - make service management fun for your team with game of spells
Dynamic Dashboard - Personalised dashboards with realtime data
Wallboards
Bespoke Report Builder
Link problems, incidents and change requests, and publish known errors and workarounds to the Knowledge Base.
Customers can view, update and log new incidents/problems/changes and find client-specific articles and reports
Real time view of change process using Advanced Graphical Workflow Management to show scheduled tasks.
Easily set up and manage complex Service Level Agreements for each client in multiple time zones

Pricing

From £20

Suits people moving from spreadsheets
Can be implemented in 1 day
Basic Help Desk Features

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Testimonials

IT Manager
"We tested a number of solutions thoroughly, Simplisys being the only vendor to come and meet with us and take us through the product by focusing on the particular areas of interest to us. Simplisys stood out as a mid-tier product incorporating some high-tier functionality, coupled with its ease of use and strong ITIL alignment, it was clear to the entire department as an obvious choice"
Ric Chapman
Boston Duvet and Pillow Company (Boston, UK)
Assistant IT Director
"The user interface, ease of use and low cost of ownership made Simplisys Service Desk stand out from the rest"
Gordon Flack
Alliance Homes (Portishead, UK)
IT Manager
"Having used the Simplisys system for approximately 13 months now, the effort put in on the quick set-up, ongoing support and updates, just proves we picked the right package and company"
Trevor Dustan
Comtec Cable Accessories (Huntingdon, UK)
Head of IT
"From the first point of contact, the installation and configuration process, user training to go-live through to today's post-sales support we continue to be extremely happy with Simplisys"
Nigel Barry
Doncaster College (Doncaster, UK)
IS&T Service Delivery Manager
"I have used many ITSM solutions in my career and none in my view compete in terms of value for money so yes I would recommend the system"
Paul Fitzpatrick
Sue Ryder (Suffolk, UK)

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