Ernst & Young
"Now we can have meaningful conversations with business leaders because we have data and analytics from ServiceNow that are relevant to business decisions. "
Assistant Director, HR Services
"ServiceNow has enabled us to create a highly efficient and structured IT support that allows us much more time for innovation and businessfocused projects to support other departments."
IT Solution Lead
"ServiceNow provides a single source of truth for incidents, problems, and other fundamentals of running an IT shop around the world"
"ServiceNow was built from the ground up as a SaaS solution, so I had a lot of confidence in it"
"We've been running change management for seven years but since we've put in the new system the number of recorded changes per month has gone up by 45 per cent, and by implementing ServiceNow we're now recording a much larger proportion of the changes we're making to the production systems than we've ever done"
Service Planning Manager
"We've chosen ServiceNow as a system of record to automate our IT services and to deliver better and faster service to our global base of employees and partners. We will establish a firm foundation to centralise and automate the way IT and other global business services are delivered"
"We were looking for a powerful, easily customized web-based management solution from an established provider with a global footprint. A few vendors offered one or two pieces of the puzzle. But only ServiceNow offered everything as part of a comprehensive, fully-integrated solution"
Group IT Director
"Ensure that users are engaged from the start, because we in IT would never have thought of some of the ideas that come back from the business units"
"Although ServiceNow has 'service' in its name, it's capable of much, much more than just IT service functions."
IT Transition Leader
"The biggest impact ServiceNow has had on our business is around flexibility, agility, speed to deliver and the features that make it a rounded enterprise application for us"
Director of ITSM
"It's about using time more efficiently to drive the business forward. ServiceNow is a prime example of a platform that enables significant time savings for us."
NHS Blood and Transplant
"One advantage of the system we have set up is that we have a data link to staff information stored in the NHS ESR (Electronic Staff Record): the national NHS database of employee details, and ServiceNow is automatically populated with required data which saves HR staff considerable time and provides the convenience of not having to switch between systems when responding to cases and queries."
Royal Bank of Scotland
"We needed the flexibility and speed to deliver incremental changes with contained risk and improve the way we deliver technology services to our businesses"
Head of Service Delivery
"We are delivering services through ServiceNow at least 40 percent cheaper than in the on-premise product used by the company from which these assets came, before the acquisition"
Director of technology
"We could have spent nine months in a preproduction environment and then gone live, but that's not the mood that we were in at all. The speed of delivery we were able to achieve with Focus Group Europe and ServiceNow has set a new standard."
Yorkshire Building Society
"HR Connect, powered by the ServiceNow platform, benefits all employees and staff departments, including those beyond the HR team"
IT Governance and Assurance Analyst