Company Overview

Number of Customers
Office Location
3rd Floor, 150 Cheapside, London, EC2V 6ET
Established Since

Key Capabilities

IT Asset Management
Manage Cloud Services and Applications
IT Service Management
Manage On-Premise IT Hardware and Software Assets

Detailed Capabilities

Incident Management
Problem Management
Change and Release Management
Configuration Management Database (CMDB)
Request Management
Knowledge Management
Asset Management
Service Level Management
Surveys and Assessments


Starts at $50 per user per month

Includes ServiceNow Express
Annual Contracts Only

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Ernst & Young
"Now we can have meaningful conversations with business leaders because we have data and analytics from ServiceNow that are relevant to business decisions. "
Daniele Colombo
Assistant Director, HR Services
"ServiceNow has enabled us to create a highly efficient and structured IT support that allows us much more time for innovation and businessfocused projects to support other departments."
Ivan Ivanov
IT Solution Lead
"ServiceNow provides a single source of truth for incidents, problems, and other fundamentals of running an IT shop around the world"
David Smoley
"ServiceNow was built from the ground up as a SaaS solution, so I had a lot of confidence in it"
Bournemouth University
"We've been running change management for seven years but since we've put in the new system the number of recorded changes per month has gone up by 45 per cent, and by implementing ServiceNow we're now recording a much larger proportion of the changes we're making to the production systems than we've ever done"
Mark Flexman
Service Planning Manager
"We've chosen ServiceNow as a system of record to automate our IT services and to deliver better and faster service to our global base of employees and partners. We will establish a firm foundation to centralise and automate the way IT and other global business services are delivered"
Brian Franz
"We were looking for a powerful, easily customized web-based management solution from an established provider with a global footprint. A few vendors offered one or two pieces of the puzzle. But only ServiceNow offered everything as part of a comprehensive, fully-integrated solution"
Andrew Savin
Group IT Director
Brit Insurance
"Ensure that users are engaged from the start, because we in IT would never have thought of some of the ideas that come back from the business units"
Lewis Martin
Change Manager
Gatwick Airport
"Although ServiceNow has 'service' in its name, it's capable of much, much more than just IT service functions."
Anthony Lamoureux
IT Transition Leader
"The biggest impact ServiceNow has had on our business is around flexibility, agility, speed to deliver and the features that make it a rounded enterprise application for us"
Paul Hardy
Director of ITSM
Man Investments
"It's about using time more efficiently to drive the business forward. ServiceNow is a prime example of a platform that enables significant time savings for us."
Rawdy Evernden
ServiceNow Developer
NHS Blood and Transplant
"One advantage of the system we have set up is that we have a data link to staff information stored in the NHS ESR (Electronic Staff Record): the national NHS database of employee details, and ServiceNow is automatically populated with required data which saves HR staff considerable time and provides the convenience of not having to switch between systems when responding to cases and queries."
Shane White
Royal Bank of Scotland
"We needed the flexibility and speed to deliver incremental changes with contained risk and improve the way we deliver technology services to our businesses"
Pete Coleman
Head of Service Delivery
Sky IQ
"We are delivering services through ServiceNow at least 40 percent cheaper than in the on-premise product used by the company from which these assets came, before the acquisition"
Sean Harley
Director of technology
Standard Life
"We could have spent nine months in a preproduction environment and then gone live, but that's not the mood that we were in at all. The speed of delivery we were able to achieve with Focus Group Europe and ServiceNow has set a new standard."
Philip Murray
Process Manager
Yorkshire Building Society
"HR Connect, powered by the ServiceNow platform, benefits all employees and staff departments, including those beyond the HR team"
Emma Bailey
IT Governance and Assurance Analyst

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