Samanage

Company Overview

Number of Customers
1400
Office Location
1 Fore St, 6th floor, London EC2Y 9DT
Established Since
2007

Key Capabilities

In-Cloud
IT Asset Management
Software Inventory Management
IT Service Management
On-Premise
Automatic Discovery of Software and Hardware Assets
Understand, Manage and Monitor usage of your IT Assets (Network Monitoring)
Manage User Entitlements
Manage IT supplier contracts

Detailed Capabilities

Incident Management
Service Level Management
Problem Management
Change Management
Release Management
Service Catalog
Service Portal
IT Asset Management
Automations
CMDB
Contract and Purchase Order Management
Knowledge Base
Dashboards
Reports
Benchmarking
Integrations
License Management
Risk Detection

Pricing

From $19 per month per agent

Includes Community & Email Support
Incident Management
Service Portal
Knowledge base

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Testimonials

Saint Tropez
"Samanage has a full package consisting of a combined Internet-based help desk, inventory, contract management and a summary dashboard. It was quickly evident that the Samanage solution satisfied all functions on my wish list"
Jens Danielsen
IT Manager
The Budd Group
"The rapid deployment of the Samanage IT asset management solution surprised our IT team. In a few hours of starting the roll out, we were up and running"
John Carter
IT Manager
EF&I Services Corp
"I could immediately see that Samanage offered more capabilities than my previous ITAM service"
George Abell
IT Manager
Unitra METS Group
"Finding an easy-to-use, quick to deploy IT service management solution that supported ISO 9001:2008 quality standards was a step that we needed to take. Samanage has met all of our expectations"
Ali Akbar Mousavi
IT Manager
Center for Creative Leadership
"Samanage has given us an accurate inventory from around the globe with easy updates from any of our global locations"
Darrel Handgraaf
CIO
Rocket Fuel
"We have the visibility to get a real understanding of workload, the types of issues coming in, and how often they come through"
Adrian Lopez
East Coast IT Specialist
Colegio Jorge Washington
"Samanage made a big difference to the productivity of our IT team. I highly recommend them"
Ivan Mercado
Technology Coordinator
SmartPak Equine
"With the way we see tickets now, we immediately gain more information than we've ever had before. Samanage is more intuitive, so our ability to respond to the end user has gotten quicker"
Steve Hiersche
Sr. Systems Administrator
Off Madison Ave
"The service we provide to our customers is dependent on the availability and performance of our IT assets. Samanage ensures that we have up-to-date information at all times and that we react to any potential problems quickly and efficiently."
Mark Rodgers
Director Advanced Solutions
Bluedrop Performance Learning
"With Samanage, I have better visibility into what my team is doing, and ultimately how I am doing as a manager. All of that is done seamlessly and automatically, enabling me to focus on greater issues"
Brad Yetman
IT Director
Integral Consulting
"We very often need to know an exact installation on specific machines and can do so fluidly with Samanage."
Doug Carbaugh
Gourmet Trading Company
"The opportunity to track and have visibility into what are our biggest problems will give us the support we need to modify and improve processes in the future."
Chris Capelton
IT Manager
American Time
"Samanage has greatly helped with organizing issues, time management, expectation management and visibility in the organization"
Jessica Gasta
IT Manager
Houlder Limited
"Samanage assists from a management perspective in demonstrating the value of the IT organization. When I'm making a business case, I can now show our workload and the types of requests coming in. It's much easier to show the changes our user base needs"
Andy Matthews
IT Manager
Todd Street Productions
"We can easily identify computer hardware stats without needing to physically go to every machine and check."
Brian Farrelly
IT Support Specialist
Burgmann Anglican School
"As soon as the Samanage agent was deployed on our machines, there was information in Samanage that our old solution was never able to pull. Samanage took away the need for manual search and simplified our old, time-intensive processes"
Hannah Robinson
ICT Learning Support Technician
Option Development
"Samanage has all the features we needed and not a lot of the features we never use. So there's no clutter in the application"
Stian Rossland
Service and Operations Manager
Unyts
"The communication with our end users has been amazing. The feedback we've been getting is that the communication is so much better than in the past"
Matt Mowrey
Director of IT
YoCrunch
"Samanage empowered us to know at any minute where items and assets were with the click of a button"
Dan Williams
IT Director
AC Transit
"The amount of time a ticket was open previously was 19 days, and now with Samanage it's 1.5 days"
Darrell Takara
Project Manager
Mi Doctor Family Medicine
"We quickly became productive with the system. The SAManage clean design and well structured portal made it really easy to use"
Esteban Lohr
IT Manager

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