Maintenance Connection

Maintenance Connection is a cost-effective CMMS (computerized maintenance management system) service which is used by companies to manage things such as their assets and inventory. Maintenance Connection can also be used to create things such as reports and work orders, allowing companies to manage their operations from one convenient platform. The Maintenance Connection team claim that their service can have a great ROI for their customers, owing to their product's overarching control and reliability.

Company Overview

Number of Customers
1500+
Office Location
111 Buckingham Palace Road, London, SW1W 0SR
Established Since
1999

Maintenance Connection is a cost-effective, flexible enterprise asset management (EAM) and computer maintenance management system (CMMS) designed to help maintenance professionals gain asset insight and transition from reactive to proactive preventive maintenance in their maintenance, repair and operations (MRO) programme. Maintenance Connection’s unique scalability makes it equally effective as a single site CMMS or across an enterprise wide multi-site deployment. It is an easy to use system with powerful smart reporting capabilities, unlimited event based automations, integrated barcode scanning, drag and drop labor scheduling and project-based work order creation and management as a few key features.

 An effective, device agnostic mobile solution enables anytime, anywhere access to critical asset intelligence and empowers labor efficiency.

 With 350,000+ users from well over 1500 companies, Maintenance Connection is installed in many industries, with its strongest presence in Manufacturing (both Discrete and Process), Energy, Healthcare and General Facilities Management.

 

Product Highlights

  • Reduce unplanned downtime and lower maintenance costs by seamlessly shifting from reactive to preventive maintenance.
  • Improve labor efficiency with MC Express mobile solution.
  • Optimize inventory management with part serialization and integrated barcode scanning.
  • Improve business decisions with accessible, accurate asset intelligence reports and KPIs.

 

Product Features

  • A scalable asset tree hierarchy that facilitates ease of use and enables streamlined expansion.
  • Smart Work Order auto-assignments and notifications to simplify getting work done.
  • Highly flexible and configurable fields, layouts and reports to maximize value to individual users.
  • Robust and east access API for efficient integration with ERP, Financial and other core systems.

 

Stats

  • 1,500 customers 
  • 350,000 Professionals using the solution
  • 98% Project success rate

 

Support

  • 24 x 7 Email and web support
  • Average Resolution Time: Based on SLA agreement

 

Implementation

  • Average implementation: 10 Days
  • Methodology: Six-step methodology to implement their maintenance systems to suit your maintenance management requirements

 

Training

  • Classroom, Online and Blended Learning
  • Multiple options from bespoke training to ‘Train the Trainer’ to suit training needs.

Key Capabilities

Commercial Properties & Facilities Management
Equipment & Machinery Management
Furniture & Fixtures Management
Consumables Management
Fleet Management

Pricing

Pricing Available on Request

On Premise, SaaS and Mobile Options Available.

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Testimonials

"From top to bottom, we are a high-performing, metrics-oriented organization with a focus on continuous improvement. Our implementation of Maintenance Connection CMMS has helped us to better manage our critical assets, and to achieve our organizational metrics goals for planned maintenance"
Tim Yaeger,
Masters Gallery Foods
Assistant Director of Facilities Management
"We focused on customer service, and the ability for our customers to put requests in through the web. Maintenance Connection covered everything we were looking for."
Troy Lingelbach
Towson University
IT Business Area Manager
"We had extensive user involvement during the research process, which also ensured a very high adoption rate. "
Don Berry
SSAB
Maintenance Manager
"Our previous CMMS software had a lot of gaps. We heard a lot from the workforce about the fact that they didn't know what was available in the system. With Maintenance Connection, everybody is well aware what's going on in the plant."
Greg Zarafa 
New York Times
Regulatory and Compliance Manager
"Having all maintenance operations digital is phenomenal. Everybody on the floor can put work orders in without having to call in. It's lightened the load a lot on our work orders. One employee was getting well over 100 phone calls a day. Now, he's getting a fifth of those a day."
Josh Hazelton 
Maine Medical Center
Assistant Vice President Of Engineering
"We chose Maintenance Connection due to its ease of use. Ease of use was critical for us because we needed the team to recognize the value of the software and how it could help us. More importantly, we had to get people to use it."
Harry Silverman
L'oreal
Facility And Asset Management Clerk
"Preventive maintenance is huge. In this work, you don't want to make any mistakes."
Andre Ferraro 
LifeSouth Community Blood Centers
Applications Administrator
"Work orders were printed out, then got lost or thrown away by mistake. Staff would fill out requests for parts, only to find out that the warehouse had changed which parts were available while documents were in transit."
Aaron Green 
The City of Orlando
Facilities Manager
"We depend on Maintenance Connection across our 104 airport locations. We use the software to maintain a variety of assets--from hangars to data centers, to fuel tanks, baggage systems, jet bridges, passenger boarding bridges and more. "
Allan Amador 
Alaska Airlines
Engineering Technician
"MC is so intuitive and easy to use while providing the functionality needed to run daily equipment and facility operations. Asset management and work order modules are solid. The reporter module makes it extremely easy to extract and analyse data"
Manuel Lara
GE Oil & Gas
Manufacturing Engineering Manager
"We generally ship out product within 48 hours, so we have to keep our machines running at all times. Downtime is a big thing for us. We need to make sure that the machines are up and running, ready to go. We need to keep high standards, and that's what we're doing at Husky Rack and Wire, keeping high standards with our product."
Eric Stegall
Husky Rack & Wire

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