assyst

Unified IT Asset and IT Service Management Tool for 1000+ Employees

Company Overview

Number of Customers
1000+
Office Location
60 Melville Street, Edinburgh - EH3 7HF.
Established Since
1988

Key Capabilities

IT Asset Management
Manage Cloud Services and Applications
IT Service Management
Manage On-Premise IT Hardware and Software Assets

Detailed Capabilities

Deploy ITIL processes
Reset Password Functionality
Software License Compliance Tools
Applications and Virtual Machines Discovery to understand usage of software applications.
Agent and agentless discovery
Consistent user experience across all service channels
Highly Optimised Call Logging Forms
Leaderboards are designed to reward staff for goal achievements
Configure the interface to fit your company's brand
Manage full lifecycle of incidents - from problem, change and release management
Activate additional service processes without requiring toolset integration
Personalise your home page on the product
One-Click Access to what you need
Multichannel Support - Web, Chat, Mobile, Social and Email
Configure Crowd Sourced Support
Capture ad-hoc communications to enhance your knowledgebase
Gamify service and help-desk management
Self-service web portal
Self-service App for iOS, Android and Windows Mobile Devices
Flexible discovery rules and profiles to suit your business workflows
Automate Patch Management
Create your own repository of approved software and scripts
Easily Change from SaaS to On-premise and Vice Versa
Surveys and Feedback Mechanisms
Update incident/problem/change tickets on the move
Configure real-time authorisation requests
Service Management can be deployed for any team - HR, Legal, Facilities, IT, Procurement and Sales
Graphical service workflow designer makes it easier to design service workflows
Create and Publish Service Catalog
Configure Service Fulfillment Process
Configure Service Fulfillment Process
Link Service Catalog with Service Fulfillment processes
Configure multi-team and multi-location complex service workflows

Pricing

Your IT Service Workflows
Configuration of your IT Assets
Number of Users

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Testimonials

Director
"These results are the fruit of the hard labor that the excellent team at Sobeys have been able to accomplish in conjunction with the knowledge and expertise of the Axios professional services team, coupled with the right ITSM tool in assyst. The strategic decisions made thus far and the investments made in people and technology are really paying off"
Alain Tremblay
Sobeys (Montreal, Canada)
"Having a fully integrated solution, encompassing all ITIL(R) processes, backed with the experience of Axios Systems will enable us to offer a 'complete' service to our customers and prospects in the region."
Focus on Business (Auckland, New Zealand)
"Axios cares about its customers, and they prove it time and time again by listening and acting on what they've heard."
Arab Bank (Amman, Jordan)
"Before assyst, we were a typical firefighting department. assyst allows us to measure KPIs and focus on providing excellent customer service."
Gulf News (Dubai, UAE)
"Axios, like me, are customer centric. They are an organization staffed with people looking to enable me, wanting to help and enhance my working life and effectiveness. They are brimming with ideas and always make sure they understand my challenges!"
Network Rail (London, UK)

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