SysAid Asset Management

Company Overview

Number of Customers
10,000 +
Office Location
Wells House, 80 Upper Street, Islington London, UK
Established Since
2002

Key Capabilities

IT Asset Management
Manage Cloud Services and Applications
IT Service Management
Manage On-Premise IT Hardware and Software Assets

Detailed Capabilities

Hardware & Software Inventory Management
Help Desk Integration
Patch Management
Custom Alerts
CMDB
Remote Control
License Management
MDM
Supplier Catalog
Broadcast Messages
Incident Management
Problem Management
Change Management
Service Level Management
Self-Service Portal
Network Discovery
Mobile Device Management

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Testimonials

Meditron C.A
"SysAid is a very intuitive software that is easy to use. We've found it simple to configure for our needs, and in particular, it has been really adaptable for various departments that have their own request processes. It has enabled us to effectively manage our assets. We've been using SysAid since 2006, and it continues to improve with every new version. "
Manuel Puchau
Head of Network Operations
Georgetown University Law Center
"SysAid gives our department accountability as a business unit because we can track our performance and contribution to the organization."
Dustin Nigro
Senior Technician
General Cable
"We needed a way to gain global insight into activities across the organization..."
James Oren Roelofsen
Manager, IT Support and Projects
AVK Holdings
"SysAid is more aligned with ITIL than other ITSM solutions I've used. With SysAid, we've standardized our Incident Management process and dramatically reduced resolution time by using automation."
Michael Zielinski
IT Service Manager
Motorola Solutions
"SysAid is extremely flexible and convenient to configure. It is reliable and robust- a must for our high-level government-sector clients. I highly recommend it."
Kobi Waitzer
System Engineer
Fuji Xerox
"Since 2010, Fuji Xerox has utilized SysAid's innovative software solutions to support our Business Process Outsourcing service offering. The software gives us the tools to manage our ITIL framework, enabling crucial links between incidents, problems, and changes, as well as effective audit reporting that we can provide to our clients. Importantly, SysAid maintains a high level of responsiveness to our needs - from their customer and issue support, through to their development team. This enables us to deliver a better customer experience, faster."
Daniel Doohan
BPS Application Support Team Leader
Volksbank Triberg eG
"It is a highly powerful system... SysAid allows us to predict any detrimental impact on the bank's network."
Frederic Hör
IT Procurement Merchant
Wakefield Grammar School
"Ease of use is a key factor for us. With SysAid it's straightforward to establish a workflow from ticket creation to resolution. We are now able to provide a better service for our staff across 5 campuses"
John Lister
Technical Director
Crawshaw Academy
"By using SysAid we've saved Crawshaw Academy 65% of its costs associated with the previous Managed Service. You have no idea how much organizational value it has added, both for IT and other administrative departments. And we can now respond to 50% of calls via remote control, meaning real-time support in classrooms without disrupting learning."
Craig Boyle
ICT Network Manager
North York General Hospital
"Our previous help desk solution had proven too limited in terms of real-time reporting and customization."
Chi-Cheng Chu
Manager, Information Services
Hawaii National Bank
"We've been using SysAid for 5 years to serve our 13 statewide bank branches. All excel sheets were replaced with SysAid's Asset Management process, and we've been able to track any network changes via the ITIL Change Management module.The Reporting feature is vital for us as we need to present our monthly metrics to management."
Steven Takeda
VP of Infrastructure Support
Fluortek
"SysAid Cloud is the only software I manage that just consistently works and improves with each revision. We have been using this solution for over six years and I have found it to be extremely helpful for incident reporting and tracking, asset tracking and inventory, and also the knowledge base feature. SysAid has become a huge administrative help on a very, very low salary, and we look forward to the continuous updates. The Cloud edition is simply tremendous value for any environment. I am so happy we have this at Fluortek."
Don Dreibelbies
MIS Manager
Fluortek
"SysAid Cloud is the only software I manage that just consistently works and improves with each revision. We have been using this solution for over six years and I have found it to be extremely helpful for incident reporting and tracking, asset tracking and inventory, and also the knowledge base feature. SysAid has become a huge administrative help on a very, very low salary, and we look forward to the continuous updates. The Cloud edition is simply tremendous value for any environment. I am so happy we have this at Fluortek."
Don Dreibelbies
MIS Manager
Oiles America
"SysAid is an excellent IT management software that has tons of features that make my job as an IT manager easier. The ticketing system is easy for our end users and the asset management makes tracking equipment a breeze. We also benefit from the ability to remote into our end users' machines. To have all of this rolled into one package is extremely helpful."
Eric Krueger
IS Supervisor
Oiles America
"SysAid is an excellent IT management software that has tons of features that make my job as an IT manager easier. The ticketing system is easy for our end users and the asset management makes tracking equipment a breeze. We also benefit from the ability to remote into our end users' machines. To have all of this rolled into one package is extremely helpful."
Eric Krueger
IS Supervisor
Sky Airlines
"As an engineer with Sky Airline, Chile, it's a great opportunity to have this valuable management tool, which allows us to fully manage our service desk and give answers to the needs of our internal customers. We changed the standard from using plain paper to an automated system, which provides all the necessities for communication online between admins and end users - where they can have absolute control of their requirements at any time. It is a tool that allows for visualizing your workload, requirements, and other management functions. At Sky Airline, we experience constant changes, so a tool like SysAid is becoming more important every day."
Patricio Castillo
Staff Engineer
Sky Airlines
"As an engineer with Sky Airline, Chile, it's a great opportunity to have this valuable management tool, which allows us to fully manage our service desk and give answers to the needs of our internal customers. We changed the standard from using plain paper to an automated system, which provides all the necessities for communication online between admins and end users - where they can have absolute control of their requirements at any time. It is a tool that allows for visualizing your workload, requirements, and other management functions. At Sky Airline, we experience constant changes, so a tool like SysAid is becoming more important every day."
Patricio Castillo
Staff Engineer
Titan Lenders
"SysAid is much easier to implement, maintain, and use than other ITSM solutions."
Matthew Steck
CIO
Titan Lenders
"SysAid is much easier to implement, maintain, and use than other ITSM solutions."
Matthew Steck
CIO
LAN Airlines
"We are now able to respond to seven times the volume of monthly incidents compared to what we were able to achieve before SysAid."
Enrique Gatica A.,
Avionics Group Leader
LAN Airlines
"We are now able to respond to seven times the volume of monthly incidents compared to what we were able to achieve before SysAid."
Enrique Gatica A.,
Avionics Group Leader
The Guardian
"SysAid is so configurable and it's very flexible."
Louise? Sandford
Application Analyst
The Guardian
"SysAid is so configurable and it's very flexible."
Louise? Sandford
Application Analyst
Tel-O-Fun
"SysAid offered us the three C's that were most crucial to our company - capability, cost-efficiency, and cooperation."
Ofer Sela
CEO
Tel-O-Fun
"SysAid offered us the three C's that were most crucial to our company - capability, cost-efficiency, and cooperation."
Ofer Sela
CEO
Haifa Municipality
"We have solved the pain that existed here, with relatively little money and relatively little effort, and I am happy to have raised the level of satisfaction among our teachers"
Reuven Korman
Director of the Education Department
Haifa Municipality
"We have solved the pain that existed here, with relatively little money and relatively little effort, and I am happy to have raised the level of satisfaction among our teachers"
Reuven Korman
Director of the Education Department

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