Ivanti

Company Overview

Number of Customers
25,000+
Office Location
3 Arlington Square, Downshire Way, Bracknell, Berkshire RG12 1WA
Established Since
1997

Key Capabilities

IT Asset Management
Manage Cloud Services and Applications
IT Service Management
Manage On-Premise IT Hardware and Software Assets

Detailed Capabilities

Asset Visibility
Initiate and Manage IT and Service Management Projects
Color-coded change calendars provide real-time visibility of changes by category, type & status
Automated solution recommendation/knowledge matching service to help support agents to resolve incidents on first call/touch point
Create your own service workflows and service catalogue
Software License Tracking
Lifecycle Management
Automated Workflows
Powerful Licence Engine
Software Licence Monitoring
“What If” Modelling And Analysis
Valuable Reclamation
Agentless Discovery
CMDB Support
Microsoft, Oracle, And IBM Discovery
Global Software Library
Drag & Drop Workflow
Voice Automation
Codeless Approach
Multi-Channel Self Service
Cloud Or On-Premise
Proactive Management
Consistent Change Processes
Pinkverify ITIL Certification
Identity Lifecycle Management
Identity Warehouse
Automated Provisioning
Visual Workflows
Native Plug-In For SCCM
Extensive Third-Party Software Catalog
Customized Patches
Simplified Reporting
Single-Pane-Of-Glass Management
Agentless Patch Deployment
Full Disk Encryption
Antivirus
Patch Management
Device And Port Control
Application Whitelisting
Wake-On-Lan
Content Wizard
Voice Call Automation to improve first call resolution rates and better call handling experience
Web-based self-service tool for employees and customers
Self-Service tool can be integrated to employee portal or corporate website
Get to know root causes of problems by analysing trends and data related to the problems.
Out-of-the-box simple change management templates
Define your pre-approved or approval required change management workflows
Design, build and monitor your service level agreements
Know activities and communications related to service level agreements to identify underachievement and overachievement of service targets
Standardise change processes to drive predictability of all deployments
Track Mean Time Between Failure (MTBF) and Mean Time to Repair (MTTR)
Review and Track Service Performance with Gantt Charts and Real-Time Dashboards
Integrate your ITSM application with popular tools like LogmeIn, Interlink, Bomgar and many others
CMDB Feature
Automatically know assets you own from Apple, Dell, HP, IBM, Lenevo, Lexmark, CDW, EnPointe and many other Vendors
Standardise Asset Naming with Data Normalisation - Ivanti employs normalisation and rules engine that applies standard naming convention automatically
Know your current license usage by user, department and business unit
Match License Usage Data with License Entitlements
Discover any managed or unmanaged asset that runs on Windows, macOS, Linux, Unix, Chromebooks, tvOS, Raspbian and many others
Set logic driven and Usage dependant entitlement policies
Patch Windows, macOS and third-party apps
Implement App Control and Media Protection

Pricing

Starts at £297

Incident & Knowledge Management
Service Catalogue & Request Management
Self Service, Survey and Mobile Management
Workflow Automation
Dashboards & Reporting

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Testimonials

Director of IT Support Services
"Before, we were taking 3,000 repair calls a month. Within months of installing Ivanti, those calls were cut almost in half, and are still decreasing."
Wesley Shepherd
21st Century Oncology
Assistant Vice President
"Ivanti met our three objectives: the opportunity to do a migration rather than an outright build, to clearly differentiate worktype requests, and a platform to enhance our core IT processes."
Wendell Bobst
Adventist Health
Operations and Telecommunications Manager
"I am passionate about providing the service and tools that help us be more efficient. We've come a long way from where we started with our service desk, and Ivanti Service Manager is helping us to move much farther in our journey."
Ronda Wicks
Akron Children's Hospital
Head of End User Services
"The Ivanti consultant worked with our systems team to deploy Xtraction in just two days. The solution proved to be even more powerful than we initially expected."
Paul Miller
NHS Arden & Greater East Midlands
Infrastructure Engineering Manager
"Before we deployed Ivanti, we were nearing 1,000 group policies for our old active directory domain, recalls Braid. The logon scripts were about 2,500 lines. You can imagine the complexity of deployment and testing in that environment. "
Michael Braid
Auto Trader
CIO
"Without [Ivanti], server performance really took a nosedive. Applications were suddenly allowed as much CPU utilization as they wanted and every instance of an application being run required individual DLLs to be loaded; our IT support people were dealing with constant complaints about system slowdowns."
Dave Thomas
Chandler Macleod
Director of Distribution Center
"Ivanti Speakeasy makes it so easy to develop and roll out voice solutions that the possibilities seem almost endless."
Luc Frappier
Couche-Tard
HW/SW Technical Analyst
"We ran a proof of concept for the Ivanti solution in one of our middle schools, and it was impressive to see that Ivanti listened to our feedback and needs, then rolled out new functionality for us in the next release."
Lillie Swearingen
Cypress Fairbanks Independent School District
Desktop Support Manager
"We didn't plan to purchase Insight and Environment Manager. But the great results from the POCs drove us to adjust our budget to make the funds available. And, after implementation, we have no regrets. We can't wait to see what additional benefits Ivanti technology can deliver for Deakin."
David Wyld
Deakin University
Helpdesk Manager
"With Ivanti, dealing with the fallout from infected emails went from a chaotic process where different people would change the passwords and they were stepping over each other to an organized process. "
Susan Cheatham
Denton, TX Schools
Business IM Manager
" Our general manager, operational and IT leads could all see the benefits right from the initial demonstration - it was obvious that Ivanti Speakeasy was going to be an easy and low-risk implementation with a big pay-off"
Marcus Jeffery
Gist
CIO
"Thanks to Ivanti, we can now deploy new operating systems eight times faster than before. "
Christian Garrez
Infopro Digital
IT Infrastructure
" Life is infinitely simpler using Ivanti to run hand-in-hand with our virtual desktop deployment. Today everything is centralized, controlled, and provisioned with ease. I wouldn't embark on a virtual desktop deployment without it."
Andrew Anthony
Mills & Reeve
Business & Information Architecture
"We take our corporate responsibility extremely seriously. Cyber security of our 800 endpoints is therefore of paramount importance to PWN and that's why we rely on Ivanti to solidly act as our final line of defence. "
Paul-Peter Polak
PWN
"DesktopNow has been instrumental in achieving the desired security, consolidation, and familiarity of desktops across this large install. In our experience across five years, it's easy to use with logical and flexible policies that will help you achieve secure end points."
Anette Kaasing
, Midtjylland
Director of Service Operations and Service Management
"The bottom line: We can deliver higher quality outcomes without increasing costs. When issues do occur, we get the user back to work faster."
Amy Yankovich
SCL Health
IT Asset Manager
"Software Distribution in Ivanti allows us to serve our end users in many ways, from selfservice installations to fully automated software delivery. The extensive inventory information provided in the Ivanti console allows us to narrow our focus on troubleshooting and planning within our PC and server environments. Ivanti Management Suite gives us our global IT support structure one central place to go for information and management of our PC landscape."
George Leonard
Sealed Air Corporation
Senior Systems Analyst
"We have been really spoiled by the TAM program and its engineers. It keeps us in constant contact with all the right people at Ivanti, and if needed, our technical account manager can take our issues up to the Ivanti developers for the right resolutions."
Mark Weiss
Sharp HealthCare
Shipping Operations Supervisor
"With Speakeasy, our error rate when picking orders is now about 1%, compared to 40% to 50% before. "
Brett Trotter
TaylorMade
IT Director
"Implementing Ivanti Service Manager has increased the efficiency of the IT team, consolidating processes and supporting us in our ISO27001 accreditation, which we achieved following the implementation"
Claire Dunn
Priory
IT Service Desk Manager
"Our users love the new Ivanti system. Managers love having the information they need in easy-to-use dashboards and reports."
Candice Jackson
Total Wine & More
Director of Customer Services
"With Ivanti, I could see straight away that we were purchasing a very powerful and configurable tool, and the 'out of the box' processes available with Ivanti mapped well with our implementation designs. Our partnership with Ivanti will play an important role in keeping thousands of IT users operational and our IT teams happy."
John Ireland
University of Oxford
Manager of Client Computing
"If you're already using SCCM and need a more efficient way to deploy third-party updates, I would take a look at Ivanti"
Anthony Digregorio
University of Pittsburgh

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