"The product is really easy to use. Logging a call is such a simple and logical process. Also the customer support we receive from the team at House-on-the-Hill is fantastic!"
"Bleeping love the new look & feel on the web interface ? ? ? "
First Choice Homes Oldham
"It was an excellent process. A knowledgeable consultant was allocated to the project from start to finish, and she worked alongside us to understand our requirements, our processes and help build them into the system."
Chichester High School for Girls
"I've never seen a piece of software that people just took up straight away. With a tiny bit of customisation on the Web-Portal, it was just so easy for people to log calls, they love it."
"We at world Challenge have looked at many systems to meet our customer service needs and incident management, we have used HOTH for some time now but this year decided to upgrade to the latest version. Now the system is in and in use it is amazing the time saved during a call and the way that reporting the system is now set, saves us much more time allowing the Operation Centre team to focus on the customer and or the particular incident being dealt with. The online version gives us so much flexibility and as a global business allows access to be much quicker, this along with the integration to our Global mapping system is unique and works amazingly well."
"With SupportDesk for ITSM and Facilities Management - We can go through a certain work flow and it keeps the restaurants informed of where we are. It allows us to escalate problems. We're able to report from it and from there define certain key indicators or service level agreements, even within our own team. We can review historical calls. SupportDesk's pop-up reminders are a prompt for us to check connectivity between 3663 and the restaurants and one of a series of preventative measures. This can be crucial for the restaurants and their customers so we keep a watchful eye out to check orders sent out have been received,"
"I am the Helpdesk manager to a property management software company, I have a high expectation of customer service. My experience with your support desk is always first class. They are helpful, knowledgeable, courteous and prompt."
"Your support department are really good and helpful :) "
Newport City Council
"the portal will change the way we do business, because we can capture relevant information at the point of incident logging."
"An excellent support service and a product that does exactly what is says on the box."
"Putting processes all together makes it so much simpler and easier to manage, and see what's going on as an overall picture."