House-on-the-Hill

Company Overview

Number of Customers
500+
Office Location
127 Stockport Road, Marple Cheshire, England, SK6 6AF
Established Since
1993

Key Capabilities

IT Asset Management
Manage Cloud Services and Applications
IT Service Management
Manage On-Premise IT Hardware and Software Assets

Detailed Capabilities

Realtime views of service desk tickets
Dashboard Reports and Information by User, User Groups, Department and Roles
Schedule automatic updates on service status
Highly Configurable Self-Service Portal
Set-up FAQ's and Customer Feedback Forms
Set and Monitor Service Level Agreements
Relate SLA's with Customers, Contracts and Configuration Items
Setup KnowledgeBase
Create Customer Specific Forms
Create Customer Feedback Surveys

Pricing

Foundation Edition
£15 Per Agent Per Month
Suitable for Micro Businesses
Excludes Support
Excludes Software Asset Management
Upto 1 Processes
Professional Edition
£25 Per agent/month
Suitable for Small and Medium Businesses
Includes Support
Includes Contact Database
Upto 4 Processes
Enterprise Edition
From £40 per agent/per month
Customised Service Desk
Full ITSM V3 Configuration
Includes Software Asset Management
Unlimited Processes

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Product Videos

Testimonials

Riverside Group
"The product is really easy to use. Logging a call is such a simple and logical process. Also the customer support we receive from the team at House-on-the-Hill is fantastic!"
Debbie Anacoura
Runshaw College
"Bleeping love the new look & feel on the web interface ? ? ? "
Alex Harding
First Choice Homes Oldham
"It was an excellent process. A knowledgeable consultant was allocated to the project from start to finish, and she worked alongside us to understand our requirements, our processes and help build them into the system."
David Gorman
Chichester High School for Girls
"I've never seen a piece of software that people just took up straight away. With a tiny bit of customisation on the Web-Portal, it was just so easy for people to log calls, they love it."
Jim Turner
World Challenge
"We at world Challenge have looked at many systems to meet our customer service needs and incident management, we have used HOTH for some time now but this year decided to upgrade to the latest version. Now the system is in and in use it is amazing the time saved during a call and the way that reporting the system is now set, saves us much more time allowing the Operation Centre team to focus on the customer and or the particular incident being dealt with. The online version gives us so much flexibility and as a global business allows access to be much quicker, this along with the integration to our Global mapping system is unique and works amazingly well."
Simon Drayton
Nando's Restaurants
"With SupportDesk for ITSM and Facilities Management - We can go through a certain work flow and it keeps the restaurants informed of where we are. It allows us to escalate problems. We're able to report from it and from there define certain key indicators or service level agreements, even within our own team. We can review historical calls. SupportDesk's pop-up reminders are a prompt for us to check connectivity between 3663 and the restaurants and one of a series of preventative measures. This can be crucial for the restaurants and their customers so we keep a watchful eye out to check orders sent out have been received,"
Juan Lowe
EPoS Manager
Trace Solutions
"I am the Helpdesk manager to a property management software company, I have a high expectation of customer service. My experience with your support desk is always first class. They are helpful, knowledgeable, courteous and prompt."
Dave Terry
CHI Technology
"Your support department are really good and helpful :) "
Mark Budd
Newport City Council
"the portal will change the way we do business, because we can capture relevant information at the point of incident logging."
Mike Doverman
Dentons
"An excellent support service and a product that does exactly what is says on the box."
Jason Spiller
20:20 Mobile
"Putting processes all together makes it so much simpler and easier to manage, and see what's going on as an overall picture."
Spencer Johnson

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