"Before we implemented Cherwell Service Management, our reporting capabilities and ability to extract valuable metrics was limited to tedious manual extraction. Now, these have been significantly augmented, are more comprehensive, and the Cherwell platform has given us the ability to augment current and develop additional services"
Head of Global Support Services
The SCISYS Group
"My advice? Look at Cherwell first."
Head of Applications Management
National Trust for Scotland
"We aligned the self-service portal to look like an extension of the SharePoint page, so we matched the branding, the colour scheme, and the top banner. So when a customer clicks to log a call, he doesn't know he's now in a separate portal. He thinks he's still in the same system. This was key to making the portal a success."
Head of IT
Streit Service and Solution
"What I like about Cherwell Service Management is that you don't need to be a programmer to configure the tool, you can expand your use of the tool without additional costs, you can easily understand the user interface, and it's based on the ITIL(R) framework"
Service Leader, Streit Service and Solution
"With Cherwell Service Management, we were further ahead in three months than we were with our previous solution in three years"
Domino's Pizza Group plc
"Cherwell Service Management software is so customisable it's like I could code without being a coder. It almost seems limitless."
Head of Service Delivery