First Horizon National Corporation
"With the CA Technologies asset management solution, we can control costs, simplify compliance and ensure we make the most of our investment in IT assets."
Vice President of Procurement Operations
"By replacing legacy management systems that were costly to license with the CA Technologies solutions, we were able to reduce costs while enhancing our capabilities"
Senior Vice President of Solutions and Services
"By providing executive reports and dashboards with visualizations of operations relating to internal and customers' systems, the CA Technologies solutions help us manage our business and track operational performance, productivity and cost management"
Head of Management Services
"With the CA Technologies solutions, we can decrease the number of keystrokes our staff have to make, which means they can spend more time helping users."
"This tool has enabled FEMSA to add new services on short notice, and not only those services related to IT, but also HR and finance, where the common denominator is that they involve the management of incidents and requests."
Help Desk and Call Centers Manager
"We have been able to accelerate ticket resolution due to efficiency savings"
Chief Architect, Service Management Tooling
"Our goal is to help prevent crimes against children by providing families with the information they need to make safer and smarter decisions. CA Technologies solutions are making us better and faster at providing that information. Together we are ensuring that the public is receiving the potentially life-saving information they need to help keep children safe"
President and CEO
Punjab National Bank
"The CA Technologies solutions have streamlined IT support and service delivery to enable cost savings. They enable us to provide better customer services to safeguard satisfaction as our branch network and customer base grows"
General Manager of IT
"By analyzing incident trends in CA Service Desk Manager, we have been successful in increasing first line resolution for some customers by up to 75 percent for specific incident categories over the life span of their project."
Senior Service Delivery Manager
"The CA Technologies solutions allow us to provide 14 ITIL(R) v3 disciplines in an easy and effective way. We have established service level agreements and a catalog of services that ensure a consistent user experience"
IDC and Office Department Engineer
University of Verona
"CA Service Desk Manager has proved that it is still the best solution for service management, and sufficiently flexible to adapt to a broad range of new applications"
Head of IT