"Remedy is our internal system for managing technologies in a way that lets us knowingly deliver brilliant service experiences to our customers. It provides the means for changing the conversation with our customers and operating from the standpoint of their experience, not the standpoint of technology"
Head of Service Management
Transport for London
"Mobility has freed up the space we used in the past for ticket booths. We're now generating revenue by leasing out that space for commercial use, such as coffee shops, boutiques, and newsstands"
Application Service Delivery Manager
"When you have strong, well-defined processes and advanced tools in place, you can cope with increases in users, systems, and throughput--and continue to ensure reliability without adding staff"
Head of Enterprise Operations
"By fast-tracking the rollout of changes and improving the availability of our revenue-generating sites, BladeLogic is enabling IT to drive Aviva's transformation to digital. At the same time, it's reducing business risk through more effective compliance and keeping our costs in check through automation."
Leeds City Council
"Remedy OnDemand was our first cloud solution within IT. It has helped us experience firsthand what the cloud can offer, and that has helped us in defining our cloud strategy"
Senior Strategic Services Officer
"Everything ties back to the fact that the people who support the business have to be aware of what systems are out there and what those systems are doing. The BMC solutions are providing that awareness"